You haven't searched anything yet.
A DAY IN THE LIFE OF A CUSTOMER SALES SUPPORT REPRESENTATIVEThe Customer Sales Support Representative plays a vital role in supporting our customers and the Territory Sales Department by providing exceptional customer service.CUSTOMER SALES SUPPORT REPRESENTATIVE ESSENTIAL DUTIESResponsible for maintaining the daily customer experience within the Territory Sales Team.Expected to foster and grow professional relationships with assigned customers and sales consultants. Assist the sales team with monitoring and processing customer orders to ensure they are placed by the order deadline. Issues direct credits or return authorizations upon customer or sales consultants request per the product return policy.Communicate out of stock items and offer substitute solutions to customers per Sales Consultants direction.Investigate customer orders, problems and/or complaints for successful resolution.Monitor internal and external email communications and perform the requisite actions.Communicate frequently with internal departments to help resolve service issues as they arise to ensure timely delivery of products and services.Work effectively in a team environment to meet business goals and objectives.SALES SUPPORT REPRESENTATIVE QUALIFICATIONS High School Diploma or general education degree (GED).Associate or bachelor's Degree a plus.One-two years' experience in inside sales, sales support, or account management.Must be a forward thinker and be able to work independently.Must work effectively in a team environment to meet business goals and objectives.Possesses a high level of attention to detail.Exhibits the ability to organize and manage multiple priorities in a fast-paced environment.Excellent verbal and written communication skills.Ability to read and interpret documents such as procedural manuals, work instructions and write correspondence through email with appropriate spelling, grammar, punctuation, and languageAbility to type 45-50 wpm accuratelyExperience with Microsoft Office and Business Management Systems, Acumatica a plus. WORK SCHEDULE M-F 9:00AM-5:00PM and Sunday rotation. Must be able to work Sundays when assigned. Travel is minimal with most contact with customers by phone and email correspondence.Full-time employees enjoy comprehensive benefits including medical, dental and vision insurance with employee contribution, a company-paid $25,000 employee life insurance policy, paid time off, and a 401(k)-program with company match.RDP Foodservice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Must authorize and pass a 10 year background check
Full Time
$56k-71k (estimate)
04/23/2024
05/09/2024
rdpfoodservice.com
HILLIARD, OH
25 - 50
1996
CRAIG SACCO
<$5M
Wholesale
It is the goal of RDP Foodservice to be a leader in the foodservice industry. RDP Foodservice is the only Columbus, Ohio based Foodservice company equipped to meet all customers needs. From the highest quality national brand foods to company brands that help create a bigger profit margin, RDP does it all for the customer. With three generations of foodservice excellence, including a veteran sales staff and an accessible family-owned leadership team, RDP is uniquely positioned to provide valuable consultation on operating a restaurant and building profits. Being an independent company in food s ...
ervice distribution affords the freedom to provide customized solutions to meet the challenges and demands of an ever-changing industry. Long known as strictly an Italian distributor, RDP has emerged as a broader based casual dining, fast casual, and a customized chain provider. RDP still continues to lead and pride itself with serving the finest Italian restaurants and pizza establishments. With this base, RDP Foodservice has become a favorite to Pubs, Taverns, Sports Bars and the like.
More
Show Less
The following is the career advancement route for Customer Sales Support Representative positions, which can be used as a reference in future career path planning. As a Customer Sales Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Sales Support Representative. You can explore the career advancement for a Customer Sales Support Representative below and select your interested title to get hiring information.