Senior Technical Support - HCM Cloud/ Global Human Resource at Oracle in Boise, Idaho, United States Job Description Job Description Position is for a Technical Support Professional with a functional background in Human Capital Management and extensive knowledge in Oracle Cloud Global Human Resources. Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, solve, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to drive complete and total resolution of each service incident. Hands on experience with Fusion Cloud HCM or EBS HCM applications; must understand basic human resources concepts which includes: Employment actions such as hiring, termination, transfers, data extraction, HR security (users/roles/privileges), onboarding, checklist Education & Experience: BS (Computer Science) or equivalent experience preferred. Other qualifications with adequate experience may be considered. Functional/Technical Knowledge & Skills: Excellent analytical and problem solving skills. HCM product suite experience, which may include HCM implementation or technical HCM Support experience Functional/Technical background in assigned product area (i.e. HCM) and exposure to associated systems and software Technical skills in: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web Services Understanding of structured SQL statements and how those are implemented in the RDBMS (sql/Plsql) Ability to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution. Experience in filtering and updating complex technical knowledge for use in problem resolution Four or more years relevant working experience (3 years' experience working with HCM Cloud products) Must have ability to lead customer meetings Must have ability to lead peer-level discussions for customer issues Responsibilities The main role of a Support engineer is to fix and resolve highly complex techno-functional problems. The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. Provide a delightful customer experience with every customer contact, ensuring the professional handling of every issue Understand and assess customer-reported issues to determine prioritizati To view full details and how to apply, please login or create a Job Seeker account