Inside Customer Sales Support

Hyatt’s Graphic Supply Co., Inc.

Buffalo NY 14207

Job Type: Full-Time and part-time Flex

Department: Sales

Reports to: Sales Manager

About Us:

Hyatt’s is a locally owned business, our local art retail store and headquarters are located on Elmwood Ave. With over 66 years of experience in the Art and Sign supply industry. Hyatt’s is dedicated to delivering top-notch products and service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. We are currently seeking a motivated and detail-oriented individual to join our sales team as an Inside Customer Sales Support for our Sign division. Our Sign products range from vinyl, software, parts to equipment. https://www.hyatts.com/sign/

Job Summary:

The Inside Customer Sales Support role is crucial for maintaining and growing our customer base. This position involves working closely with our sales team to provide exceptional service to our customers, ensuring their needs are met promptly and efficiently. The ideal candidate will possess strong communication skills, a customer-centric attitude, and a passion for customer service.

Key Responsibilities:

· Processing customer orders by phone or email, this includes pulling the product to prepare for shipment.

· Identify opportunities for upselling and cross-selling to existing customers.

· Respond to customer inquiries via phone and email in a timely and professional manner.

· Provide product information and support to customers as needed.

· Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.

· Coordinate with other departments to resolve customer issues and ensure timely delivery of products and services.

· Participate in sales meetings and training sessions to stay informed about new products, services, and promotions.

· Contribute to the development and implementation of sales strategies and initiatives.

Qualifications:

· Previous experience in customer service or retail.

· Excellent communication skills, both written and verbal.

· Strong problem-solving abilities and attention to detail.

· Ability to work independently and as part of a team.

· Attention to detail and problem-solving skills.

· Positive attitude and a willingness to learn.

Job Type: Full-Time and part-time Flex

Pay: $35,360.00 - $37,440.00 per year

Benefits:

· Comprehensive health, dental, and vision insurance.

· 401(k) retirement plan with company match.

· Paid time off and holidays.

· Life insurance

· Employee discount

Job Type: Full-time

Pay: $35,360.00 - $37,440.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Travel requirement:

• No travel

Work Location: In person