We are seeking a dynamic Sales Coordinator to support our Hotel operations, administrative functions and growing their career in hospitality.

POSITION SUMMARY

The Sales Coordinator is responsible for maximizing the hotel's revenue by supporting and executing strategies and business plans to increase revenue. The team is tasked with effective sales and marketing general of areas such as room occupancy, event spaces, leisure facilities, restaurants, etc. The Sales Coordinator is responsible for building business of return guests and customers and attracting new business by continuous planning, building professional and effective business relationships, and aligning with the local market hotel and event space needs. This is a non-exempt (hourly paid) position.

This position includes days, weekends and Holiday schedules.

DUTIES AND RESPONSIBILITIES

1. Demonstrates knowledge and commitment to company's mission, values and standards of ethical behavior and outstanding customer service both internally and externally.
2. Models a positive and professional image that emulates the organization's mission and encourages a spirit of cooperation with co-workers. Provides support to co-workers and promotes teamwork by sharing information useful to achieving desired results.
3. Ensures that all employees are treated fairly, with kindness, dignity, and respect.
4. Complies with all company and departmental policies and procedures.
5. Assist in preparing proposals, contracts, and follow up leads as directed.
6. Create, update, and maintain sales & catering files.
7. Produce accurate and timely reports that meet the needs of the business.
8. In collaboration with the hotel management, conduct any walk-in or scheduled tours for social blocks and corporate/group potential clients.
9. Assist management in developing and producing promotional flyers and marketing material, maintaining all digital assets.
10. Inspect event rooms and ready meeting space for site tours and client meetings.
11. Assist the sales & banquet department in setting up or break down of meeting rooms or events, and respond to guest needs as necessary, as needed.
12. Update promotional advertising and communications to returning guests and potential guests.
13. Maintain a professional and creative attitude while dealing with internal and external customers.
14. Special projects as assigned by management.
15. Electronically maintains contact info for VIP guests, returning guests and event customers.
16. Creates and markets special discounts or hotel property opportunities for existing and new customers.
17. Continuously builds relationships in the local market for future business.
18. Stays abreast of industry trends and regulatory issues; as well as professional standards and makes recommendations on improvement processes. May be requested participate in workshops and seminars to stay current with industry specific training or opportunities.
19. Communicates information to management timely.
20. Adheres to company policies and procedures:
21. Maintains reference and training material necessary for performing company processes.
22. Performs other duties as required, including cross training.
The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a description of the range of duties and general nature of the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
KNOWLEDGE, SKILLS, ABILITIES & QUALIFICATIONS

*Expereince with OnQ operating hotel system is highly preferred.
1. 2-4 years' experience in the hospitality industry highly preferred.
2. High school diploma or equivalent required.
3. Bachelor's Degree and/or extensive experience in a hotel or related field highly preferred.
4. Hotel and sales/marketing experience required.
5. Administrative job experience required.
6. Previous (HOTEL BRAND) experience preferred.
7. Strong financial knowledge required.
8. Creative and critical thinking skills required.
9. Must possess a thorough knowledge of principles of effective business and guest service relations with excellent customer service at all times.
10. Must possess ability to maintain effective and quality work performance consistently.
11. Must possess a thorough understanding of hotel regulations, operational processes, policies and obligations.
12. Must exhibit performance of which position requires for effectiveness and efficiency in the daily, weekly, and monthly expectations.
13. Commitment to the company mission to consistently deliver high quality performance, excellent customer service both internally and externally. Embracing of the company values of excellent customer service, honesty & integrity, teamwork, innovation, and compliance
14. Ability to represent Company in an ethical and professional manner, and to maintain accountability at all times.
15. Ability to interact tactfully, effectively, and professionally with other employees, guests, external business partners agencies/personnel and the general public, while in your role during your duration of employment.
16. Willingness and ability to function as an effective team member through good communication and cooperation.
17. Must demonstrate flexibility and ability to adapt to change
18. Ability to organize, prioritize and meet deadlines
19. Ability to maintain confidentiality and be discreet
20. Must be able to multi-task and handle pressure
21. Must be able to follow instructions and to accept feedback
22. Must successfully pass background check and any other pre-employment requirements specific to your role.
23. Must be able to operate office equipment, as appropriate.
24. Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary
25. Must be able to read, write and speak the English language sufficiently and comprehensibly enough to perform the essential functions of the job
26. Sufficient computer skills including proficiency in Microsoft Office, Outlook, Teams, Accounting Software, hotel guest software, all software used by the hotel or office and /or Internet to perform required duties
27. Knowledge of standard office practices
28. Ability to understand and follow applicable regulations, policies and procedures fully and consistently.
29. Good grammatical, punctuation and spelling skills.
30. Strong detail orientation and high accuracy level.
31. Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.
32. Creative problem-solving abilities.
33. Ability to inspire trust, respect, and mobilize others.
34. Ability to lead and motivate others to achieve desired results.
35. Ability to exercise discretion and independent judgment, and reach logical, practical decisions.
36. Supervisory skills including ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults
37. Ability to think strategically, master change, and maintain future orientation.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities, or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity employer and make employment decisions without regard to membership in any protected class. If I need any accommodation in order to do the activities, duties, and/or responsibilities listed in this job description, it is your responsibility to notify the Corporate Human Resources Director of that need so the company can determine if a reasonable accommodation is possible. Those who are ineligible to work in the United States and provide current I9 documentation will not be considered.