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Residence Inn Orlando Convention Center
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Residence Inn by Marriott
Orlando, FL | Full Time
$50k-73k (estimate)
0 Months Ago
Front Office Manager
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$46k-66k (estimate)
Full Time Just Posted
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Residence Inn Orlando Convention Center is Hiring a Front Office Manager Near Orlando, FL

Residence Inn by Marriott Orlando convention center is seeking an experienced Front Office Manager for their hotel. Competitive starting pay rate based on experience. Must have open availability, including holidays and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.
Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws. Responsibilities include but are not limited to: interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Essential Job Functions
  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
  • Prepares work schedules in accordance with forecasted occupancy.
  • Supervises day to day activities of front desk, bell, and van drivers staff.
  • Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
  • Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
  • Coordinates staffing and payroll to conform with productivity and budgetary standards.
  • Prepares payroll and schedules are required; monitors actual vs. budget payroll activities.
  • Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
  • Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
  • Participates in daily Yield Management Meetings.
  • Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
  • Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
  • Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
  • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
Experience/Education
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Job Summary

JOB TYPE

Full Time

SALARY

$46k-66k (estimate)

POST DATE

04/27/2024

EXPIRATION DATE

05/10/2024

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The following is the career advancement route for Front Office Manager positions, which can be used as a reference in future career path planning. As a Front Office Manager, it can be promoted into senior positions as a General Manager - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Manager. You can explore the career advancement for a Front Office Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Front Office Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Office Manager job description and responsibilities

Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily.

01/10/2022: Modesto, CA

Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensi

02/14/2022: Saint Cloud, MN

Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.

01/07/2022: Helena, MT

The front office manager may also be asked to do minimal accounts payable and receivables work and payroll.

01/29/2022: Manchester, NH

Responsible for the training of new front office employees, ensuring they provide excellent guest services and enforce hotel policies.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Office Manager jobs

According to resumes from both Front Office Managers and Service Department Managers, some of the skills necessary to complete the responsibilities of each role are similar.

02/19/2022: Knoxville, TN

New York and Chicago are two cities where graduates are often find employment opportunities for front office manager positions.

01/26/2022: Pascagoula, MS

Someone who wants to become a front office manager will need both office and people skills.

01/26/2022: Parkersburg, WV

Diego’s positive disposition and socializing skills make him appropriate for his current role as the Front Office Manager.

01/25/2022: Juneau, AK

Someone who wants to become a front office manager will need both office and people skills.

02/27/2022: Mesa, AZ

Step 3: View the best colleges and universities for Front Office Manager.

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