Hyatt Place Newark/Main Street, located in Downtown Newark, DE, is the newest hotel on University of Delaware’s campus boasting 104 city view rooms, the Green Mansion Bar and over 2,000 square feet of meeting space.

Major Functions:

To serve food and beverage items to outlet guests.

Responsibilities:

Provide prompt and courteous food & beverage service to guests while maximizing sales volume. Must upsell food and beverage items

Qualifications:

Must have strong organizational, time management and mathematical skills

Must be fluent in English and demonstrate an ability to communicate clearly with guests and co-workers.

Must be willing to “pitch-in†and help co-workers with their job duties and be a team player.

Must have basic knowledge of Beer, Wine and Spirits and be familiar with menu items

Knowledge of MICROS Helpful, but not required.

Maintain a professional appearance and manner at all times.

Must demonstrate the ability to upsell and drive revenue.

Must have a minimum of 3 years serving experience in a high-volume restaurant or bar

Ability to exercise judgment in evaluating situations and in making sound decisions.

Must have strong interpersonal skills and cordial behavior

Flexible working hours

Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching

Must complete state specific Delaware Alcoholic Beverage Training, TIPS or Comparable Training

Essential Tasks:

Provide superior table service to guests in accordance with established standards

Ensures customer requests are completed in a courteous manner based on our standards.

Maintain clean and organized work area to maximize efficiency and aesthetic standards

Interacts verbally with all guests, creating a service oriented and upbeat atmosphere

Complete all payment transactions according to standard

Complete all side-work according to standard

Clean and re-set tables according to standard

Notify management of incidents involving excessive alcohol consumption or impaired customers.

Responsible for checking IDs of all guests when in question, and not serving guests with no valid ID.

Complies with all established F&B standards

Must be able to suspend service to intoxicated individuals in accordance with Delaware law

Execute other duties as assigned by management

Miscellaneous:

Job descriptions and responsibilities are subject to change depending on business needs.