Company DescriptionInformation Technology and ServicesPermanent HireJob Description• Assist in installing and supporting Enterprise Systems Management components in a complex multi-vendor environment.• Serve as subject matter expert for Service Now• Configure elements of asset, change, incident, problem, knowledge management modules based on business and IT requirements• Perform Application UI and supporting workflow configuration• Assist business service lines in developing client specific reporting To provide Service Now reports to management (hardware, software, compliance)• Enter and track IT assets in Service now using manual or automated processes• Create, track , modify CI records to include CI details and attributes• Maintain relationships between business services and the IT infrastructure• Provide first-level support with regard to ESM systems during production problems and work with technical groups administrators on all aspects of problem prevention and resolution.• Work with administrators from technical groups on documenting existing system designs including dependency diagrams and process flow to ensure all appropriate areas are managed.Qualifications5 Years of experience in supporting/deploying/administering/implementing ServiceNow5 Years of experience as an administratorAdditional InformationEd GrajoTechnical Recruiter --------------------------------------------------------------------Hi-Tech Solutions, Inc. | Information Technology ConsultingTwo Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181Direct Phone: 630-473-6464www.htsconsulting.comLets connect on LinkedIn - https://www.linkedin.com/in/edgardo-grajo-635013ba