The Program Assistant is usually the first contact neighbors have with out centers so their role is very important in making sure we serve our neighbors with the resources, education and connection that they are looking for. The Program Assistant accomplishes this by being responsible for the following duties.

• Welcome all visitors to center by answering questions and directing traffic.
• Answer phone calls and respond to voicemails.
• Ensure lobby areas are clean and welcoming prior to opening our buildings, after closing and throughout the day.
• Conducts data entry such as: Class attendance, attendance on workshops and events, recording of volunteer hours and center member surveys.
• Assists with center marketing such as: updating of lobby tv PowerPoints, creating of flyers and publishing posts on social media.
• Help with membership creation and renewals.
• Ensure center supplies are always in stock.
• Plan and host small events.
• Support Community Resource Specialist, Manager of Community Development, and Community Engagement Manager with other tasks as needed.

Must be Bilingual in Spanish

Experience

• 1 - 3 years: Database system experience (salesforce), Spreadsheet experience
• 1 - 2 years: Client or guest check-in/front desk duties (phone inquiries)
• 1 - 2 years: Customer Service
• 1 years of relevant experience

Education

• High School or better

• College or better
• Bachelors or better
• Associates or better

Skills

• Microsoft Office
• Microsoft Outlook
• Microsoft Excel
• Resourceful
• Technology
• Dependable
• Communication

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)