The Opportunity
You: Innovator. Pacesetter. Agent of change. If you're a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we're looking for you.
Highlights: We are currently seeking an exceptional individual who will advance the institution's proud tradition of excellence in academics, student life and community service.
Next steps: If you always have the student experience in the forefront of your planning and execution, if you're a collaborator, an innovator and a person who gets things done, apply today!
SUMMARY
Facilitate the customer service center and provides educational assistance to the general public, especially the economically disadvantages, by providing general information and assistance with the application process and referrals to external sources of funding and social service agencies.
Direct internal communications within the Houston Community College System on behalf of students. Additionally, this position will provide secretarial and clerical support for the department as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction.
Perform document tracking to better serve students; collects, managers and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.)
Analyze and interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds.
Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees.
Transmit, electronically, student financial aid applications and needed updates (EDE).
Assist with financial aid orientation.
Provide guidance and assistance for students making application online.
Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages.
Use word processing software and student information to develop correspondence and retrieve information.
Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements.
Establish and maintain student and program files and records.
Schedule student appointments.
Generate award letters.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.
EDUCATION
High school diploma or GED equivalent required. Associate's degree preferred.
EXPERIENCE
Minimum of one (1) year experience working in a financial aid office preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Proficiency in personal computer use is necessary
Must have excellent interpersonal skills
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
This job description may be revised upon development of other duties and changes in responsibilities.
Additional Information
EEO Statement
Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation, or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity
PO Box 667517
Houston TX, 77266
713 718.8271 or Institutional.Equity@hccs.edu
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.