Description

Are you a detail-oriented individual who thrives in a stable and supportive work environment?

Explore an opportunity with us where your achievements are celebrated, and your professional growth is fostered in a steadfast and stable setting. Are you ready to embark on a rewarding career journey?

What is Houchens Insurance Group?

We are a 100% employee-owned company with a great culture and excellent benefits. We're big on growing and celebrating the talent that we hire. Houchens Insurance Group is dedicated to embodying the three fundamental pillars of service:

1. Clients

2. Co-owners

3. Communities

By placing equal emphasis on meeting the needs of our clients, fostering a supportive environment for our co-owners, and actively contributing to the betterment of our communities, we strive to create a positive and impactful experience for all.

What you will receive…

• Opportunity to collaborate within a production team model to ensure efficient operations and optimal output.
• Variable compensation with stability and unlimited growth based on your performance.
• A long-term career with substantial development and advancement opportunities.
• Ownership in the company in the form of stock via the Houchens Industries ESOP, the largest 100% owned company in the world.
• Comprehensive medical, dental, and vision plans and many more supplemental benefits.
• Work-life balance.
• Plus, much more!

To learn more about Houchens Insurance Group, visit us on LinkedIn.

Summary 

Analyzes and answers requests by mail, telephone, or in person from policyholders or internal production and marketing personnel for information concerning insurance policies by performing the following duties.

80% 

Client/Policy Services 

Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings. 

Responsibilities include: 

• Maintaining direct communication and building relationships with insureds.
• Obtaining updated underwriting information from clients when necessary. 
• Reviewing policies and entering information in a database system. 
• Assisting in open enrollment meetings and assisting clients in enrollment paperwork for employees. 
• Maintaining agency management database with current information and ordering corrections as necessary.
• Building relationships with insurance carriers.
• Developing Producer, Director of Account Services, and Service Manager confidence in job knowledge, judgment calls, and awareness of current industry trends and developments. 
• Maintaining compliance with all Employee Benefit service standards and procedures. 
• Servicing assigned accounts with minimal Producer/Service Manager direction. 
• Handling complex policy issues and finding resolution with minimal Producer/Service Manager involvement.
• Coordinating with the Technology and Benefits Department to support client enrollment needs when applicable.
• Prepare ERISA to wrap Documents.
• Working with marketing and clients for the purpose of gathering marketing data. 
• Seeking opportunities for potential upselling of accounts. 
• Coordinating with Renewal Marketer when applicable.

10% 

Teamwork 

Works together with the team and with other departments, such as Marketing, Accounting, Compliance, etc.; this includes conferencing with the Producer to discuss the execution of strategies. Assists in training new team members. Volunteers to back up and/or assist others as needed. Manages PTO to work with departmental needs—special projects as requested by the Manager.

10% 

Determination 

Displays commitment and initiative to meet department and agency education goals as set forth in the organization's education program.

Requirements

Education and/or Experience

At least three years related insurance experience and/or training, preferably handling multi-line, group health accounts; or equivalent combination of education and experience. 

Certificates, Licenses, Registrations

Must hold applicable state insurance license or have the ability to obtain such within 90 days of employment. Must be able to obtain insurance designations as set forth by the organization’s education plan.