Assist managers, servers, and cooks in providing quality food and beverage service to guests, according to hotel specifications, courteously and efficiently. Maintain cleanliness of tables, service areas and equipment. Expedite food/tickets in a timely and organized manner. Stock all wares and equipment needed for service. Must have a flexible schedule and current CA Food Handler Certifications.

Primary Responsibilities:

• Must be able to perform job functions with attention to detail
• Speed and accuracy
• Prioritize, organize and follow-up
• Be a clear thinker
• Remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Clean and set tables to restaurant standards
• Deposit dishes appropriately in the dishroom or other specified area
• Pull dirty plates from tables while guests are still seated
• Serve beverages promptly
• Stock bussing stations
• Deliver required food plates or beverages as necessary
• Assist in room service as needed
• Assist other restaurant personnel with tasks when necessary
• Understand a guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Understand guests ‘service needs
• Takes pride in personal appearance and follows hotel grooming guidelines
• Ability to be well organized
• Set up and maintain proper mise en place and let supervisor know of any shortages
• Maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details
• Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list
• Maintain complete knowledge of designated glassware and garnishes for drinks
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
• Maintain good coordination and timing while serving orders quickly
• Ability to exert physical effort in transporting food and beverage guests
• Aptitude to endure abundant physical movements throughout the work areas
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately
• Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes

Job Requirements:

• High school diploma or equivalent
• Some previous experience in a luxury or ultra-luxury environment

Hotel Emma complies with federal and state disability laws and makes reasonable accommodations to assist employees with disabilities which impact work. If you have an ongoing condition which is affecting work and believe an accommodation is needed, please contact your supervisor/manager.