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JOIN US IN MAKING THE MOST OF EVERY DAY!
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
Description:
Hospice of the Western Reserve has provided palliative and end-of-life care, caregiver support, and bereavement services throughout Northern Ohio. Our services have grown to meet the requirements of a diverse 11 county area.
Our core of our agency is the center of care. This is a 24X7X365 a year Contact Support Center, which provides services including: all incoming calls from prospective patients and families, physicians, clinical field staff, bereavement services, and long-term patient care (Navigator). This world class center is designed with highly trained, professional care takers to deliver a consistence, standardized method of providing care.
Duties and Responsibilities:
Support agents will be the first point of contact for those seeking hospice services. This role provides patients, physicians, and hospital facilities with guidance through out the organization. Critical responsibilities of the agent providing all patient and physicians an unparalleled experience and support in the following capacities: interacting with patients via the phone to assess their clinical needs and requirements and/or maintain their health, initial screening of patient signs and symptoms, acts in collaboration with physician’s care team, collaboration with trans disciplinary team, guides members towards and facilitate interaction with resources appropriate for care and well-being, utilizing resources available to uphold the population healthcare model, and any other questions or concerns. Duties can be work on phone as well as administrative follow up’s duties to process a referral.
Shift Schedule:
Training up to 8 weeks, 8a-4:30p Mon-Fri
Roles and responsibilities typical tasks, duties, and responsibilities.
Qualifications/Experience:
Mental Demands:
DETAILS:
CONDITIONS OF EMPLOYMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE : The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Applicants who may need reasonable accommodations to complete the application process may contact:
Careers at Hospice of the Western Reserve
17876 St. Clair Ave.
Cleveland, OH 44114
216.383.2222 or careers@hospicewr.org
Hospice of the Western Reserve is an Equal Opportunity Employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
Full Time
$89k-111k (estimate)
05/27/2024
06/15/2024
hospicewr.org
Cleveland, OH
1,000 - 3,000