Job Location ACS - Bel Air - Los Angeles, CA * Respond to all incoming phone calls and answer questions* Work with distressed clients calmly and professionally, working quickly and accurately* Verify and respond to calls to dispatch or emergency signals to police/fire agencies* Identify the different types of signals and follow the SOPSs for each signal* Notify customers and authorities when an alarm signal is received* Notify customers of non-emergency signals* Notify responders on emergency signals after dispatch* Process basic data changes to customer accounts* Troubleshoot systems problems with customers to restore operation to the customers satisfaction* Attend employee meetings and training sessions* Follow all department and company policies* Monitor accounts for all open/close signals and calls if not armed/disarmed at specified times* Understand VIP accounts* Maintain confidential information related to customers* Work collaboratively as a team with co-workers and management and follow managements direction* Excellent phone etiquette and customer service skills* Proficiency with computers, phones, fax machines, office equipment, and the internet* Proficiency with the Microsoft Suite* Typing 40 wpm* Ability to meet all quality and productivity standards* Strong problem solving and decision-making skills* Ability to work in a highly organized manner and be detail-oriented.* Must be proficient in reading and writing in English.* Must be able to adapt to a dynamic work environment with competing demands and have the ability to approach issues to identify resolutions that best fit the situation.* Must be able to arrive at work in a punctual manner and work assigned shifts. Must be able to work weekends, holidays, various shifts, and overtime.* Competitive Pay* Medical, Dental, Vision coverage with significant company contributions* Company 401k Plan* Company-paid long and short-term disability and Life Insurance Plan, Life, and Disability* Company Paid Time Off* Company Paid Holidays* Voluntary Accident, Hospital, and Critical Illness Plans* Employee Assistance Program* Employee Wellness Program* Advancement Opportunities* Learning and Development Opportunities* In-Office Food and Beverage Options* Discounted Employee Pricing on ACS Products and Services* 6 months to 1-year of clerical experience working with customers on the phone.* High school diploma or General Education Degree (GED)#J-18808-Ljbffr

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