Home Care Powered by AUAF is a fast growing, non-profit organization providing non-medical, in-home services for over 25 years. Our mission is to provide quality, in-home service that will allow seniors to live comfortably and independently in the familiarity of their own home.

The Direct Care Coordinator reports to the office each day with a positive attitude, ready to manage their assigned Direct Care Worker (DCWs) and client files. The position is central to the agency’s success and serves as the central hub of care management, coordinating between case managers, caregivers, clients and their families, and the various AUAF departments.

Responsibilities:

• Answer all internal and external phone calls/emails in a timely, professional manner
• Attend training and meetings as requested
• Help and support coworkers in their absence
• Help and support other departments if needed
• Process the starting in home service for new client with existing or new caregivers.
• Reboot/replace defective EVV device, and resolve Sandata Mobile Connect application issues
• Resolve and confirm all caregivers’ attendance alerts in the Sandata application
• Update electronic documentation in ImageSilo application for caregivers and clients
• Report to case manager any changes in client’s condition
• Timely process annual client agreements, authorizations, and payer change
• Adjust client and caregiver schedules to accommodate MCO monthly required service hours
• Request from caregiver change of address, change of phone number, change of schedule, and end of employment forms, then process it
• Request from HR department disciplinary action, termination letters, and process them
• Recruit caregivers for existing clients.
• Handle and solve challenging cases and/or conflicts between clients and caregivers
• Understand and actively promote all AUAF, MCOs and IDoA regulations and standards. This includes assisting caregivers in proper procedures related to EVV.
• Follow all IDoA and AUAF policies and procedures
• Additional duties as assigned by Office Manager

Client Satisfaction

Your clients and manager must continue to find your performance acceptable per policy and meeting clients’ needs and expectations. If through voluntary or involuntary means, it is decided that you are unable to complete your job at this client level, your manager will determine the number of clients that would be advisable for you.

Required Qualifications:

• High School Diploma or GED
• Authorized to work in the United States
• Pass state required background checks
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Exceptional communication and interpersonal skills
• Excellent customer service
• Superior organization and time management
• Ability to work independently and manage their own case load
• Able to adapt to new processes, procedures, and requirements as handed down by the date
• Capable of speaking and writing reports and updates in the English language

Preferred Qualifications:

• College degree or equivalent experience
• Speaks a second language

Benefits

• Health, Vision, and Dental Insurance
• 401(k)
• Vacation Time, Sick Time
• Paid Holidays

AUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday (8:30 AM - 5:00 PM)

Education:

• High school or equivalent (Required)

Language:

• Spanish (Preferred)
• Assyrian (Must)
• Arabic (Preferred)

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Peoria, AZ 85382: Relocate before starting work (Required)

Work Location: In person