The Collections Agency Compliance Director plans and coordinates operational activities of the company to guarantee compliance with government regulations and client requirements. Performs multiple, centralized Compliance Department activities and directly support the company's compliance department. Identify, assess, manage and report on the company's compliance with regulatory, legislative, contractual and risk management.
This is an on-site position, allowing room for 20% WFH where it makes sense based on the workload of the position; relocation will be considered. The Compliance Director will lead the weekly compliance management meetings, including keeping records of the agenda, discussion topics and actions required, provide support for the SOC 2 Type 2 Compliance audit, and assist in the preparation of license renewals. This position requires previous experience in proposing new policies and changes to existing policies in response to regulatory changes, business operations, licensing or internal controls.
The Compliance Director must stay informed and communicate new and proposed Federal law changes including CFPB, TCPA, FCRA, HIPPA, and other regulatory changes as well as any state statutes that may affect the debt collection industry, including changes involving medical debt collections. This position requires previous experience managing a team and working in the Compliance field preferably in the Collections or Banking industry; experience managing a nearshore site is a bonus.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensure all policies and procedures are implemented and well documented in the case of an internal/external audit. Provides support during all internal/external audits as requested and required. Research and analyze changes in regulatory and legislative requirements. Performing internal reviews and identifying compliance problems that require formal attention.
Deliver comprehensive but concise reports in a timely manner. Assist with development and management of compliance processes and checklists based on the region of coverage.
Develop risk-management strategies to avoid non-compliance and file compliance reports as needed. Handle telephone inquiries regarding questions on policies and guidelines.
Keep current on the changes in the collections industry. Train and mentor junior team members.
Perform other duties as assigned.