Guest Service / Front Desk Agent responsibilities. completing all activities listed in Front Desk checklist, performing various marketing duties (upselling) to generate additional revenue, providing optimum service and satisfaction to hotel guests and visitors. showing individual performance effectiveness, and following proper security & liability measures to protect the assets of the hotel and the Company. Maintain professional dress and conduct...
Night Audit. The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. DUTIES AND RESPONSIBILITIES. Provide excep...
