Position Close Date: 6/7/2024

***Applicants must upload a resume to their application in order to be considered for this opportunity.***

Position Summary: The Support Services Specialist is responsible for a variety of administrative functions in support of client services at VOA's Outpatient Treatment Services. As a receptionist, this position creates a welcoming reception for clients coming in for services. The Support Specialist has client contact both in person and on the telephone. The accurate reporting of information and good communication skills are important for this position.

Compensation : $18.61 - $21.72/hour (Depends on Experience and/or Certifications). This is a part-time position with excellent benefits! Benefits package includes dental and vision insurance, life insurance, short and long-term disability insurance, 403(b) with automatic 5.5% contribution after 18-months regardless of employee participation, flexible spending account, generous paid time off plan, employee assistance program, and other voluntary benefits and discounts.

Education, Training and Experience:

• High school diploma or GED required. Additional relevant education or training desirable.
• Experience with Word, Excel and database programs is required.
• Experience using electronic medical records preferred.
• Clear understanding of client confidentiality requirements per State and Federal regulations.

Competencies:

• Attention to detail with high level of accuracy and thoroughness.
• Ability to enter data with rapid speed.
• Excellent customer service skills and the ability to work in a trauma-informed manner.
• Ability to be flexible and adapt to change.
• Ability to prioritize work while handling frequent visitor and telephone interruptions.
• Bilingual in English and Spanish preferred but not required.
• Ability to write accurate and concise reports while meeting tight deadlines.
• Ability to work independently and as a member of a team.
• Commitment to and action consistent with, the highest level of ethical and professional standards.
• Ability to cultivate positive relationships with individuals entering our service (sometimes in crisis) and referring organizations.
• Ability to be culturally responsive to individual needs within diverse, multicultural program.

Other Eligibility:

• Ability to pass a criminal background check.
• Reliable form of transportation.
• Current CPR, AED and First Aid Certificate or ability to obtain within 6 months of hire.
• Complete Oregon Health Authority Assist Training within 6 months of hire..

Essential Duties and Responsibilities:

• Create a friendly and welcoming environment for clients.
• Answer multiple phone lines in a courteous, friendly and professional manner, directing calls to the appropriate source.
• Greet and check in visitors and clients, handle routine client intake, schedule client appointments in electronic records system.
• Inform clients of community resources (e.g., Honored Citizen, Assurance Wireless, OHP, Ride to Care, etc.). Refer to agency staff as appropriate.
• Contact clients with reminder calls and rescheduling as directed by the Support Services Supervisor.
• Collect and secure client payments, record into electronic records system and credit card processing software.
• Ensure ample supply of forms and intake packets are available at front desk.
• Follow procedures for opening and closing reception, including but not limited to recording daily message on UA line.
• Complete client intake forms, including OHP enrollment for a variety of programs and document insurance information in the EHR.
• Compile and process client record releases in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
• Provide backup on drug and alcohol testing as needed, carefully following Chain of Custody requirements and VOAOR Treatment & Prevention policies and procedures.
• Address UA issues in a direct, professional manner to ensure validity of sample and accurate documentation.
• Record data in electronic medical record system concerning urinalysis attendance and results.

Other Duties:

• Attend all staff and other meetings as scheduled by the Support Services Supervisor.
• Attend all required training for this position.
• Other duties as assigned.

Schedule: This is a part-time position, 25 hours/week, Thursday and Friday 8:45 AM to 7:00 PM and Saturday 9:30 to 3 PM. Additional Saturday hours may be needed on occasion.

Volunteers of America Oregon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, protected veteran status, disability or any other category protected by federal, state or local law .