POSITION PURPOSE:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items in a friendly, courteous, helpful, timely and professional manner to reach high guest satisfaction level.

ESSENTIAL FUNCTIONS:

• Check station (Buffet, Service Stations, and Section etc.) before, during and after shift for proper set-up and cleanliness, keep service station stocked and neat. Perform all assigned side work to include replenishing condiments and restocking side stands.
• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Upon completion, retrieve order from kitchen, confirm its accuracy and deliver to guest along with appropriate condiments.
• Input the order into the micros pos to inform the kitchen of the particulars in the order being placed and to generate a check for each guest or personal guest and maintain accountability for all food and beverage served.
• Replenish beverages as necessary and checks with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Present the check to guest promptly. Receives payment (Cash, Credit Card, Room Charge, and Travelers Check) from guests, makes any change needed, records charges, and ensures vouchers are properly executed and balanced all monies at end of their shift.
• Assist other outlets if needed.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

OTHER:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel including holidays and weekends.

All employees are required to fully comply with the rules and standards set forth by the Hilton Marco Island Beach Resort & Spa, Olshan Properties and Hilton Hotels Corporation.