We are a global team of memory makers, collaborators, industry leaders, innovators and so much more. We believe amazing vacations and experiences start with teams as diverse as the customers and communities we serve. At Hilton Grand Vacations, your future is bright!
The Task Force General Manager will be responsible for the operational management, profitability of the resort, and the management of the resort's internal ownership's Homeowners Association(s). Responsibilities include managing the front office, housekeeping, maintenance, security, recreation, food and beverage and retail functions. General Manager operates with substantial latitude for un-reviewed action or decision. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.
Key Responsibilities:

• Organizes, plans, and directs the resort's operations and functions.
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
• Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Monitors operational performance through observation and feedback.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determines most appropriate and least expensive method to make repairs and perform needed maintenance.
• Prepares for and conducts monthly and annual Association(s) and Board meetings, keeping owners and board members advised of, but not limited to, property management activities, committee reports, financials, correspondence from unit owners, manager's response to inquiries, officers' reports, legal notices, and anything pertinent to the operation of the Association(s) that has occurred since the prior meeting.
• Monitors replacement program for the Association(s) as dictated by reserve budgets.
• Responsible for the recording of minutes and for the proper flow of suggestions, grievances, and inquires to the Association(s) Board and to Hilton Grand Vacations Company.
• Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management's services and programs.
• Assures compliance with labor laws and respects areas of responsibilities.
• Counsels' employees on job-related matters.
• Responds to owner and guest's problems incurred and reacts appropriately. Ensures that a high standard of service is delivered in a friendly and personalized manner.
• Provides efficient and effective operation of the resort management functions. Guides and directs employees to achieve goals and objectives established.
• Coordinates with accounting staff to ensure that accurate records are maintained.
• Reviews and evaluates in all aspects of the Association's operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern.
• Creates and manages Association(s) budgets.
• Communicates continuously with Homeowners Association(s) Board of Directors.
• Maintains an awareness of new trends or anything that may affect the property, i.e. changes in the law, zoning, etc. Develops and maintains a thorough understanding of State and Federal laws governing the operations of interval resorts.
• Carries out a reasonable request by management of which the employee is capable of performing.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.

Why do Team Members Like Working for us?

• Excellent health care options (medical, dental, and vision that encourage preventative care - that start on day 1!).
• Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

Job Details:

• Task Force Assignment

Key Skills:

• Comprehensive knowledge of vacation ownership principles, practices and procedures, including HOA laws and regulations in the day-to-day management of the resort preferred.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.

Experience required:

• Minimum of three to five years management experience in a comparable property.

Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Global Most Loved Workplaces® list in 2023, awarded three sought-after Stevie® Awards in The Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and two Silver Stevie Awards for Achievement in Corporate Social Responsibility and our very own Lauren George earning Communications Professional of the Year and maintaining our a Great Place to Work® certification for the second year in a row.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.