Description

TITLE: Attended Donation Center Attendant

Retail Program

PURPOSE:

Accept donations from the public

ESSENTIAL FUNCTIONS:

• Accept donations from the general public
• Treat all donors and all donations with respect
• Assist every donor in the unloading of donated items from donor's vehicles
• Offer every donor a donation tax receipt and sign all receipts acknowledging acceptance of donations
• Thank every donor for their donation
• Dress appropriately in accordance with Goodwill dress code
• Understanding of and commitment to the Goodwill Mission. Demonstrate effective communication of the Goodwill Mission to donor either verbally or through Mission related literature or messaging
• Maintain interior and exterior of the ADC assuring cleanliness, neatness, and orderliness throughout the day
• Maintain safe conditions for donors and staff and perform proper fire safety procedures. Promptly report any accidents/incidents and unsafe conditions to supervisor
• In the winter, assure that donor access is kept clear of snow and ice
• Store donations in such a way that all available ADC/trailer space is utilized, while stacking in a safe and orderly manner. All loose donations must be packed into bags or boxes
• All donations left outside in the off hours should be immediately placed inside
• Work at a pace which insures no backup or overflow of donations to exterior of ADC
• Maintain accurate record of total daily donors
• Assist in the loading and unloading of Goodwill trucks
• Cross train in other areas as needed. Attendants will have the right with discretion, to politely refuse any donation that does not meet Goodwill's standards, i.e. tom, stained or broken furniture, large appliances such as refrigerators, freezers, stoves, washers and dryers.DUTIES AND RESPONSIBILITES:
• Follow the policies, procedures and special instructions set down by the President and C.E.O. of Goodwill industries, Vice President of Retail Operations, Vice-President of Donation Procurement/Development, Senior Sales Manager and Store Manager/Assistant Manager.

• Investigates and reports unsatisfactory conditions in the locations to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donations Procurement/Development and/or Vice President of Retail Operation. Being sure to follow the Chain of Command
• Reports customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Vice-President of Donation Procurement/Development and/or Vice President of Retail Operations. Being sure to follow the Chain of Command.

RELATIONS:

Works under the direct supervision of:

• Store Manager/Assistant Manager
• Senior Sales Manager (either directly or indirectly.)
• Vice-President of Donation Procurement/Development (either directly or indirectly.)
• Vice President of Retail Operations (either directly or indirectly.)
• President and C.E.O. of Goodwill industries (either directly or indirectly.)

STANDARDS FOR MEASURING PERFORMANCE:

• Degree to which standards are reached.
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which ones conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

Qualifications

QUALIFICATIONS:

• High school graduate or equivalent preferred, but on-the-job training is provided.
• Must have good work habits, such as acceptable attitude and punctuality.
• Must respond appropriately to supervision.
• Must possess adequate physical endurance to work at industrial standards.
• Must be able to regularly lift up to 25 pounds and occasionally lift and/or move up to 50 pounds.