Description
Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of a client engagement specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service, consultative sales experience, and a passion for helping those in need. You'll have an opportunity to help a thriving law firm succeed and make a tangible difference in our clients' lives every day. If this sounds like a job you'd love, apply now!
Responsibilities
•Utilize a consultative selling approach when conducting sales calls to illustrate the value and benefits of our services.
•Manage schedule to balance availability for meeting with prospective new clients as well as following up with potential new clients and with current clients to conduct quality control calls and interviews.
•Keep detailed notes in a centralized database.
•Follow-up with current clients at set milestones during their case or matter.
•Facilitate a professional introduction and transition to the legal team once the case or matter has begun.
•Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on your "front lines" experience.
•Update the case management system with details of all interactions with prospects and clients in a timely manner.
•Stay current with bar rules, legal industry trends, and information.
•Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
•Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
•Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
•Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
Qualifications
•A strong interest in consultative solutions selling.
•Proven track record utilizing a consultative sales approach.
•A proven track record with telephone sales.
•Demonstrated, proven success in closing customers.
•Independent, self-starter who thrives on immersion in a rapidly changing environment and has excellent problem-solving and analytical skills.
•Proactive, can-do attitude, with great follow-through and resourcefulness along with attention to detail.
•Strong communication and interpersonal skills with the ability to be personable yet persistent.
•Knowledge of the legal industry is an asset.
•Real-life experience with a few "battle scars" to give you empathy and understanding is an asset.
•Background in the legal industry is a plus and preferred.
•Possesses outstanding communication skills and sense of empathy
•Proficiency with Microsoft Office products, especially Microsoft Excel
•Previous legal experience a plus
•Firm knowledge of spreadsheet and data management, as well as computer skills
•Familiarity with case management and CRM systems a bonus
•Sales or customer service experience highly valued