Overview:
Lead Our Team as a Lead Trade Administrator
Your Mission:
You'll be the driving force behind our dispatch operations, ensuring every customer gets top-notch service. Leading a team of administrators, you'll streamline processes and make sure our service is second to none.
What You'll Do:
Strategic Planning and Optimization:
Craft plans that align with our company's goals, always looking for ways to do things better. You'll work closely with different teams to make sure everything runs smoothly.
Team Leadership:
As the captain of your team, you'll guide, mentor, and inspire them to greatness. Setting clear goals and providing feedback, you'll help them grow and excel.
Dispatch Operations and Coordination:
Along with day to day active dispatching; You'll be the maestro behind the scenes, assigning tasks and making sure everything is on track. When hiccups happen, you'll be there to smooth them out.
Relationship Building:
Forge strong connections with everyone from technicians to customers. Working hand in hand with the regional dispatch team. By fostering these relationships, you'll ensure smooth sailing for everyone involved.
Performance Analysis and Improvement:
You're not just about getting the job done; you're about doing it better every time. By analyzing performance data, you'll identify areas for improvement and implement changes to make us even better.
Your Qualifications:
You bring a Bachelor's degree or equivalent experience to the table, along with 2-4 years of experience in dispatch operations or a similar role. You're a pro at managing people and projects, with top-notch communication skills and a knack for problem-solving.
Work Requirements:
Your role will have you on deck Monday through Friday, and on-call duty.
Join the Heritage Family:
Here, we're all about excellence, and we're looking for someone who shares that passion. If you're ready to lead our team to greatness, apply now!