Salary: $18.90 - $23.36 Hourly
Location : Dearborn, MI
Job Type: PT Non Classified
Job Number: 202200227
Division: Counseling
Department: Assisted Learning Services
Opening Date: 08/18/2023
Closing Date: Continuous
Job Description Summary
Henry Ford College presents an opportunity for a part-time Assisted Learning Services Testing Technician in the Counseling Office.
The Testing Technician, under the supervision of the VP of Student Services, will be responsible for scheduling Assisted Learning Services (ALS) counselor appointments and tests and administering the test in person or in a virtual environment. Tests administered will be in compliance with Henry Ford College (HFC) and ALS policies and procedures. The Testing Technician is responsible for coordinating tests with the HFC Instructional team and maintaining test security and records and other related responsibilities.
Hours: 18.5 hours weekly. Hours are flexible, work times may include mornings and early evenings Monday through Friday.
Core Competencies and Qualifications
Technical Credibility - Familiarity with ADA compliance laws. Good oral and written communication skills are required to maintain ongoing correspondence with faculty and students to ensure secure and accurate testing procedures. Must be able to prioritize and manage multiple assignments simultaneously. Required to think critically, analyze data, establish facts, and draw valid, reliable conclusions. Basic computer competency skills with a background in Office, Word, Excel, and virtual meeting platforms.

• An associate degree and/or demonstrated background in assisting individuals with disabilities in a professional or educational setting.
  
• Proctor experience is a plus.

Customer Service - Ability to independently solve problems and apply critical thinking skills; maintain a calm demeanor when testing issues, crises, or emergency situations arise. Highly organized and able to multitask. Customer-service oriented; ability to balance customer service with enforcement of testing security.
Diversity, Equity, and Inclusion - The individual for this position must be sensitive and discrete to the diverse needs of students and comfortable assisting students with physical, sensory, cognitive, and psychological disabilities. Understands barriers that impact individuals with disabilities.
Interpersonal Skills - Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
Communication - Communicates effectively and professionally both verbally and in writing.
Physical Demands: The position requires physical dexterity for operating computers, writing for students, and transporting tests and documents to other campus buildings. Visual and auditory abilities are required for reading exams, answering telephones, and electronic and face-to-face communication. Ability to stand, walk and sit to monitor candidates while they are testing.
Essential Duties and Responsibilities including but not limited to

• Responsible for the day-to-day operations of the ALS office. This includes scheduling ALS appointments and exams. Coordinating test dates and times with the HFC instructional team. Communicates ALS testing procedures to faculty and staff and ensure all training protocols are met.
  
• Reviews testing accommodations for each student.
  
• Provides testing accommodations, as needed for each student (i.e. reader/scribe).
  
• Monitors the testing environment and adherence to HFC and ALS policies and procedures.
  
• Maintains confidentiality of student records and all exams and supplemental materials.

• Oversees proper storage of exams and ensures all material is collected and processed as directed by the faculty and staff.
  
• Prepares weekly or monthly reports to the VP Student Services.

Additional Information
While we have attempted to capture the core functional responsibilities in the role, this position description is not meant to be all-inclusive. Therefore, performing additional job-related duties not listed above may be required as assigned.
This position is not eligible for benefits.