SUMMARY

We are currently seeking a Patient Services Coordinator to join our Emergency Department team. This .85 FTE (68 hours per pay period) role will work on-site (SHIFT: Nights and Every Other Weekend - 10 hour shift; 9:00 PM - 7:30 AM).

Purpose of this position: Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

A $500 hiring incentive is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES:

* Functions as a central point of communication for the unit

* Provides customer service for patients, visitors, guests, and the interdisciplinary health care team

* Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency

* Performs general receptionist duties

* Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service

* Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit

* Provides basic technical support and maintenance of computer functions

* Serves as a resource for health care team members, to assist them in navigating the electronic health record

* Monitors, facilitates, and acts on orders

QUALIFICATIONS:

Minimum Qualifications:

* One year office clerical experience

* OR-

* Approved education

* OR-

* An approved equivalent combination of education and experience

Preferred Qualifications:

* Basic computer skills including experience with an electronic health record, Epic experience

* One year of related experience in a similar healthcare (hospital/ inpatient) environment

Knowledge/ Skills/ Responsibilities:

* Proficient in Microsoft Office

* Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment

* Knowledge of medical terminology

* Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/ family and healthcare team needs

* Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions

* Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations