The Intensive Case Management (ICM) Supervisor manages staff providing direct client services within the Intensive Case Management Program. The ICM Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio.

Major Responsibilities:

Service Delivery

• Guide the implementation of the ICM program and ensure all core services are completed in a timely manner.
• Assign cases to caseworkers and ensure timely provision of services.
• Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

• Manage relationships community partners.
• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
• Develop and maintain vendor relationships that create budgetary savings and improve efficiency

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.
• Guide the timely implementation of program updates as needed.
• Review and submit ICM reports.
• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.
• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.
• Carry out timely, professional interventions to ensure responsive, appropriate, and trauma informed service delivery.
• Represent IRC in public, professional, and governmental forums as needed.
• Other duties as assigned.

Key Working Relationships:

Position Reports to:Resettlement Manager

Position directly supervises:ICM Caseworker, ICM Case Assistants, department interns and volunteers

Indirect Reporting:
Other Internal and/or external contacts: The ICM Supervisor will be responsible for developing relationships within the IRC network and external relations with social service agencies and government entities to expand the role of IRC ICM program.

Internal: IRC staff, interns and volunteers

External: Community partners, sub-grantees, stakeholder partners, DES, DCS, legal providers, law enforcement, medical providers

Job Requirements:

Education:

• Undergraduate or Graduate degree in Social Work or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

• 2 years of related work experience; 1 year minimum working with victims of crime or other vulnerable populations.
• At least one year of related professional experience with proven skills in supervising case management staff, grant reporting and program development preferred.

Demonstrated Skills and Competencies:

• Excellent written and spoken English skills, Spanish-bilingual ability preferred
• Strong organizational skills and detail-oriented
• Excellent writing and analytical skills
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
• Computer literacy, data base experience preferred
• Ability to work independently and be a flexible team player
• Ability and willingness to drive 15 passenger van.

Language Skills:

• Fluency in written and spoken English, bilingual ability preferred in refugee/immigrant language used in Los Angeles.
• Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

#LI-NN1

#LI-Hybrid