Adult Housing Programs

Healthy Living Intensive Case Manager

Hours: Monday - Thursday

Status: Full-Time

Reports to: Adult Housing Programs Supervisor

Purpose:

Under the direct supervision of the AHP Supervisor, this position provides direct case management services to medically fragile, chronically homeless adults.

Duties, Functions, and Responsibilities:

• Conduct initial interview/intake and clients' needs assessments.
• Provide support and arrange services to consumers moving into long-term housing, to promote a transition from homelessness to residential stability.
• Effectively explain public social services programs and assist consumers with the application and follow-up to ensure services are received.
• Create consumer-driven treatment plans in concert with consumer and doctor recommendations that reflect the needs of the medically fragile client.
• Monitor the client's progress and provide follow-up services.
• Maintain accurate documentation of service to clients. Enter accurate consumer data into HMIS in real-time data, to reflect consumer activities and their progress.
• Maintain audit-ready files at all times. (Random audit checks are regularly performed).
• Participate in multi-agency, multi-disciplinary teams to report and review consumer progress.
• Other duties, as may be assigned.

Knowledge, Skills, and Abilities:

• Knowledge of local social service agencies and programs as they pertain to the local homeless population.
• Knowledge of applicable statutes, ordinances, and codes.
• Knowledge of social service work, and interviewing/referral techniques.
• Experience and understanding of homeless consumer issues.
• Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
• Communicate effectively with persons from a variety of social, cultural, and economic populations.
• Effective written, verbal, and listening skills. Independently initiates and responds to correspondence.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Is flexible, and can quickly adjust to shifting priorities.
• Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies, and the general public.
• Organize work schedule and budget time.
• Understand and follow all agency policies and procedures.
• General computer knowledge, and the ability to use Microsoft Office software.
• Ability to work flexible hours, as required by consumer caseload.
• Ability to perform accurate mathematical equations to calculate client's rent and utility costs, and request funding to pay those bills.

Qualifications, Education, and/or Equivalent Experience:

• Bachelor's Degree in Social Work, or High School Diploma and (2) two years of experience, substantially equivalent to a bachelor's degree, or combination of education and experience.
• Professional experience, as required by education.
• Must pass a background check and pre-employment drug screening. Random drug testing is performed.
• Must have a valid NV driver's license and a clean DMV record. Driver History Reports are required to be submitted on a quarterly basis.