Operational Excellence Manager

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Summary/Objective:

The Operational Excellence (OpEX) team is constructing a foundational, scalable, and agile operations platform for HelloFresh that supports market share growth and enables best-in-class customer experience. As the Continuous Improvement Manager, OpEX, you support the OpEX team in deployment and standardization for benchmark performance across all Distribution Center processes. You will accelerate the implementation of technological advancements and contribute to the technical and process knowledge of the operational leaders across FC network.

The Continuous Improvement Manager identifies opportunities in standards and execution and ensures appropriate root cause analysis improvement methodologies are implemented. You will support the overall OpEX strategy and measure the adoption of tools and techniques being leveraged to drive improvements and standardize processes throughout the value stream.

You will work closely with local and network planning, launch teams, automation and engineering, and maintenance, reliability, and engineering (M&RE) teams to improve the critical input metrics for the DC by prioritizing and channeling resources to address gaps in these inputs.

Essential Functions

• Act as an expert in standard operating plans and processes across the DC
• Train and keep alignment on best practices and benchmark standard practices
• Support OpEX Product owners in creating and refining processes
• Support the DC operations leaders in process deep dives and root cause analysis
• On site support of continuous improvement and feedback mechanism for leaders in the DC network
• Collect, consolidate, and perform initial prioritization of the flow of ideas escalated by DC Leaders
• Network POC for all on site changes and adoptions of new technology and processes
• Scope and create on site rollout for network products, and initiatives

Competencies

• Leadership
• Time Management
• Respectful Coaching Techniques
• Thoroughness
• Performance Management of team members
• Detail Oriented and Results Driven
• Conflict Resolution
• Cross functional collaboration
• Selection and Interviewing skills

Required Education and Experience

• Bachelor’s degree and related management work experience.
• At least 2 years of work experience in a production environment
• Relevant knowledge of change management and continuous improvement methodologies

Preferred Education and Experience

• At least 3 years of work experience in a production environment, specifically targeted towards continuous improvement
• Strong ability interpreting and communicating analytics and presenting to senior leaders