About Us At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law. The Huntington Founded in 1919, The Huntington Library, Art Museum, and Botanical Gardens is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences. The Culture Here we are committed to the highest of standards in all that we do – from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies. We are better together. We believe an explicit commitment to diversity, equity, and inclusion directly impacts and improves staff and audience engagement and experience. Job Description About the Role Under the supervision of the Retail Operations Manager, the E-Commerce Fulfillment Clerk processes and fulfills webstore, wholesale, and in-store orders for shipping while keeping organized records for all shipments and customer correspondence. Works with Retail Business Development Manager to keep ecommerce information accurate to guarantee customer satisfaction upon delivery. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic, and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. Essential Duties Picks products for orders from store or backstock, carefully packages merchandise, weighs, labels, and transports orders to destinations for timely shipping within 24-48 hours Provides excellent customer service. Responds to all inquiries regarding the webstore and in-store pick-up orders. Maintains shipping supplies inventory and initiates supply requests in a timely fashion, anticipating periods of elevated sales orders. Keeps accurate and up-to-date files on customer sales. Notifies management when assistance is needed during periods of increased order volume. Regularly assists receiving team members to keep inventory deliveries flowing through the receiving process. This includes unpacking deliveries, verifying counts, inspecting, and reporting damages/discrepancies, and stickering new, incoming store inventory. On occasion, this role helps with moving products from one location to another for special merchandising displays including store related events. Candidate Requirements and Experience Knowledge, skills, and abilities: Excellent communication skills Familiarity with Shopify preferred. Must have ability to work with consistent accuracy even when business requires work to be performed at a quickened pace. Must be capable of organizing files and work area. Exceptional customer service; handling heavy customer traffic while remaining accurate, tactful, and courteous. Physical strength and mobility necessary to pack orders, lift and carry heavy (40 lbs. or more) boxes and other objects on occasion. Able to operate equipment in a safe manner including, but not limited to, hand trucks, utility carts, and step ladders. Working Conditions Able to lift up to 50 pounds Significant walking, standing, stooping May use step ladder Computer useage Compensation & Benefits We provide competitive compensation, generous benefits and perks for all eligible employees including: Pay Rate: $19.00-$21.00/hr. Medical, Dental, Vision 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds The Application Process Please submit a cover letter and CV/resume as a single PDF attachment. You will have the opportunity to submit additional documents on the “My Experience” section of the application. EEO IS THE LAW EEO IS THE LAW - SPANISH The Huntington Library, Art Museum and Botanical Gardens is a cultural and educational institution of global significance. Building on Henry E. Huntington’s renowned collections, the Huntington today supports research and promotes education in the arts, humanities, and botanical sciences through the growth and preservation of its collections, through the development of a community of scholars, school programs and partnerships, and through display and interpretation of its extraordinary resources to the public.