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Patient Care Coordinator
Better Health Miami, FL
$59k-74k (estimate)
Full Time 1 Month Ago
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Better Health is Hiring a Remote Patient Care Coordinator

Patient Care Coordinator (Better Concierge)

Remote

Better Health is growing and looking for a Patient Care Associate (Better Concierge) to help lead in taking care of the needs of patients referred to us by our provider and health system partners.

Our Patient Care Associate, Better Concierge, will be responsible for assisting patients and providers in every step of their medical supply journeys, from product selection to insurance handling and supply delivery. 

We are looking for someone that is a problem solver and ready to think outside the box to improve member quality of life. Our objective is for the Better Concierge to bring the service quality of a five star hotel to the world of medical supplies. This role reports to our Strategy & Operations Lead.

Who is Better Health?

Better Health is a new type of medical provider built on peer to peer connection, helping people with chronic conditions live and age at home. We bundle peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home.

Since our inception in November 2019, Better Health has gained Medicare licenses in 46 states, 16 Medicaid licenses, and preferred national provider contracts with leading payers, including Oscar Health and Humana. This has allowed our member base to rapidly grow with virtually no churn. We are backed by Caffeinated Capital, General Catalyst, Mastry, 8VC, Bill Ackman and a large group of experienced investors and entrepreneurs (see our series A announcement post).

What will you do as the Patient Care Coordinator?

  • Be the first and last one to talk to patients about their needs, providers about their referrals, and payers about plan coverage
  • Work with urgency daily between patients, providers, and payers to get patients needed medical supplies
  • Manage complex processes across teams, connecting the dots to do whatever is needed to get the job done
  • Use ticketing tools and manual processes to make sure nothing falls through the cracks
  • Liaise with our care team to connect patients with peer support and educational resources to support their condition management
  • Strategize with our team to collaborate on ways to improve internal functions and improve outcomes

What do you bring to the table?

  • You have worked with patients in a healthcare environment
  • You have worked at a DME company or adjacent to medical supplies
  • You have experience in a clinical setting - physician’s office, hospital setting, or similar environment
  • Your schedule is flexible, allowing you to meet the needs of patients whenever they arise
  • You’re a go-getter, who’s known to be a diligent worker who always gets the job done
  • Knowledgeable in Google Suite, Slack, ticketing software, and insurance billing tools
  • Required: Able and willing to work flexible hours, including Saturdays
  • Preferred: Able to write and speak both Spanish and English

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Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.

Job Summary

JOB TYPE

Full Time

SALARY

$59k-74k (estimate)

POST DATE

04/04/2024

EXPIRATION DATE

07/10/2024

WEBSITE

fbhllc.net

HEADQUARTERS

Metairie, LA

SIZE

<25

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The following is the career advancement route for Patient Care Coordinator positions, which can be used as a reference in future career path planning. As a Patient Care Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Care Coordinator. You can explore the career advancement for a Patient Care Coordinator below and select your interested title to get hiring information.

If you are interested in becoming a Patient Care Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Care Coordinator for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Care Coordinator job description and responsibilities

Patient care coordinators educate patients about their health conditions and develop a plan to address their personal health care needs.

12/12/2021: Des Moines, IA

Patient Care Coordinator educate patients and families on the patients' procedures and conditions and make sure records are kept up to date.

01/30/2022: Dayton, OH

They monitor and coordinate patients’ treatment plans, educate them about their condition, connect them with health care providers, and evaluate their progress.

12/26/2021: San Jose, CA

Collaborates with key departments such as admitting, EVS, case management to ensure timely patient admissions and a positive patient family experience.

02/28/2022: Moline, IL

Maintain the workflow of the patient care coordinators; delivering great customer service to the patients, VIP and at-risk patients.

02/03/2022: New Orleans, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Care Coordinator jobs

Seniors are the ones who are most likely to require the services of these coordinators.

12/20/2021: Rockford, IL

You must have a goodphysical and health status which would accommodate delivery of duties and access to patient homes.

01/04/2022: Lexington, KY

Need to thoroughly explains procedures, treatments and nursing care to patients and/or family to be a successful Patient Care Coordinator

03/05/2022: San Bernardino, CA

For example, skills like Medical Records, Care Coordination and Healthcare Management are possible skills.

01/18/2022: Parkersburg, WV

Patient care coordinators need to have strong analytical skills and the ability to handle multiple tasks concurrently.

02/14/2022: Bakersfield, CA

Step 3: View the best colleges and universities for Patient Care Coordinator.

Butler University
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