JOB DESCRIPTION

The Director of Resident Services is responsible for the leadership and overall operation of the Resident Services Department. Assures compliance with the Regulations of the Massachusetts Executive Office of Elder Affairs for Assisted Living. Hires, trains, schedules Resident Care Assistants and other nursing staff and provides supervision to them in the delivery of personal care services to the residents. 

The Director of Resident Services communicates the services to be provided to Residents and their families, prior to and throughout their residency at The Woodlands. Communicates in a caring, professional manner to Residents, families, staff, and visitors. 

The Director of Resident Services functions as an integral member of the management team and may, at the discretion of the Executive Director, assume additional administrative responsibilities.

• Provide supervision to Resident Care Assistants and nurses, including orientation, training, scheduling, performance reviews, disciplinary action, and in-service education.
• Assess Residents prior to their move to The Woodlands
• Develop Service Plans for Residents upon move in and at intervals throughout their residency as required by state regulations. 
• Conduct Introductory Visits for Residents receiving personal care
• Provide orientation to the Community and to the personal care services for new Residents and their families
• Oversee and evaluate personal care services and medication management provided by Resident Care Assistants
• Develop and manage the staffing and operations budget for the Resident Services Department
• Order supplies and equipment for the Resident Services Department
• Develop and periodically review and revise policies and procedures for the Resident Services Department
• Assist Residents and families in the management of their health issues within the limits of the assisted living environment
• Perform quality assurance audits as indicated by the Quality Assurance Committee
• Process Incident Reports and other documentation in a timely manner according to policy
• Provide assessment to Residents how are either ill or have had a fall, accident or incident and appropriately follow through
• Maintain Residents’ Records as prescribed by state regulation and The Woodlands policies
• Participate as a member of the management team and of other committees as appointed by the Executive Director
• Communicate all issues and concerns in a timely manner to the Executive Director

QUALIFICATIONS

• The Director of Resident Services must be a nurse, registered or licensed to practice in Massachusetts, with the minimum of a bachelor’s degree or equivalent experience
• A minimum of two years of experience working with an elderly population and providing supervision to other health providers is required
• Knowledge of aging and disability issues is required
• The ability to expertly assess the health care needs, personal care needs and emergency needs of older people is required
• Must be able to organize and follow through in a timely and efficient manner and in compliance with state regulations for assisted living and the policies of The Woodlands
• Must possess and demonstrate excellent skills as a communicator, both written and verbal