Service Advisor. A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor’s main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor t...
Service Advisor. A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor’s main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor t...
