POSITION SUMMARY:

Under the supervision of the Visitor Center Associate Manager, the Sales Associate delivers exceptional customer service to visitors, encompassing sales assistance and product knowledge. The Sales Associate maintains the Mauna Loa Macadamia Visitor Center (MLMVC) by ensuring sufficient stock levels and overall upkeep. Accuracy in cash and credit transactions, inventory management, and record-keeping are also responsibilities of the Sales Associate. Additionally, they perform opening and closing duties at the Visitor Center as required.

ESSENTIAL FUNCTIONS:

• Delivers a personalized service experience to visitors.
• Welcomes guests, offers samples, provides information, and guides visitors to various attractions such as the processing plant, nature walk, snack bar, and video area.
• Sells food and non-food items, including macadamia nut and other products, to both visitors and staff.
• Operates point-of-sale (POS) systems and balances cash at the beginning and end of shifts.
• Conducts scripted tours of the garden and factory windows, weather permitting.
• Demonstrates a friendly and approachable demeanor with a focus on exceptional customer service.
• Ensures MLMVC displays are well-stocked and aesthetically presented.
• Maintains a daily log of product samples and promotional items distributed.
• Assesses inventory requirements and generates requisitions for MLMVC merchandise and supplies.
• Conducts inventory checks in the Visitor Center, back office, and storage areas.
• Keeps all areas of the MLMVC clean, organized, and hazard-free.
• Receives deliveries from vendors and reports any discrepancies to management.
• Alerts management to product or supply shortages promptly.
• Notifies management of equipment malfunctions or safety issues.
• May need to assist visitors with purchases and shipping arrangements, including online purchases, preparing shipping labels, and/or processing payments.
• Prepares food items for consumption in compliance with food safety regulations.
• Keeps accurate daily records as necessary.
• Adheres to safety and health protocols, including proper lifting techniques.
• Performs any additional duties as assigned.
• Maintains regular attendance as required.

• High School Diploma or equivalent required, with proficiency in reading, writing, and math at a high school level.
• Minimum of one (1) year of retail experience, preferably in a food retail setting.
• Ability to embody our brand and deliver exceptional experiences to guests from diverse backgrounds.
• Strong verbal communication, interpersonal, multitasking, attention-to-detail, and customer service skills are essential.
• Capable of working quickly and accurately in a fast-paced environment.
• Team player who collaborates effectively with colleagues, supervisors, and vendors.
• Willingness and availability to work flexible schedules, including holidays, weekends, and evenings, to accommodate business needs.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Standing, walking, sitting, some stair climbing, bending; overhead reaching, forward reaching, grasping, wrist movement, repetitive motion, finger dexterity; occasional carrying/lifting up to 20 pounds; normal vision (close, distance, color, peripheral, depth perception); normal hearing; eye-hand-foot coordination.

• The position requires excellent and effective communication skills, both verbal and written, to interact with all levels of the organization. Excellent interpersonal skills are required to interact with customers, vendors, and outside tradespersons. Modes of communication include receiving and responding to written or verbal requests or instructions; composing written documents; reading; conversing on the phone; sales calls; conducting meetings or visual presentations.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 1) While performing the duties of this job, the employee is in an office or store setting and not normally exposed to weather conditions.
• 2) The noise level in the work environment in the office is generally light to moderate.
• 3) Periodically, may go through the Plant where there is exposure to high noise levels (85 dB). Use of PPE is required in these areas.