Job Description
Responsible for error-free execution of customer projects, including the following responsibilities:

• Coordinate and facilitate all print production and distribution of customer materials.
• Coordinate customer, graphics, production, fulfillment and vendor teams, as necessary.
• Receive customer inquiries and requests, obtain and assembles information and specifications and submit to external estimator for pricing or estimates pricing for internal projects.
• Prepare price quotes or proposals, confirm information when receiving order, and write work orders and purchase requisition for materials.
• Create or follow schedule and progress, providing updates as required.

Responsibilities
Develops and implements departmental workflow/service processes and procedures to meet goals, including but not limited to quality assurance and service. Provides direction to external print and mail vendors. Provides direction on project scope and objectives, and the role and function of each stakeholder to effectively coordinate team activities. Responsible for managing and executing essential College USPS mailing permits, regulations, accounts and data. Uses external software to develop, enhance and launch online services such as templates, storefront items and other web-based services.
Qualifications
Associate degree in business, graphic arts or equivalent work experience required. Bachelor's preferred. Certifications in project management, USPS, e-commerce and print industry preferred.
Experience: Minimum of three years' experience in graphic arts and print production
environment with an emphasis on customer service and client interaction. Experience in web-based MIS software solutions and end-user training required. Proficient with current version of Adobe Creative Suite, other graphic arts software. Proficient in Microsoft Office 365. Must understand Macintosh Operating System and competence in Windows PC Operating System. Demonstrated project management skills including resource allocation, risk management, project finances, and vendor management.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.