Job Description
Responsible for the interpretation, processing and integrity of academic documents such as applications, high school college transcripts, and ACT/ SAT transcripts. Maintains students' physical and electronic files and assures data accuracy and standardization. Communicates with students to provide and process information in response to inquiries, concerns and requests of applications and transcripts, both in person and in writing.
Responsibilities
Assists with ongoing implementation of the CRM system, including testing and ensuring accuracy of the admissions application.
Troubleshoots issues related to student applications within the Salesforce CRM, providing timely solutions to maintain a smooth admissions process.
Reviews student applications for completeness and codes application information as required.
Enters application information onto the ERP system and utilizes associated reports to monitor the process.
Processes transcripts including the accurate coding of information in the ERP system.
Establishes and maintains student files, checking for transcripts and ACT/SAT scores, including scanning and verifying of all documents.
Receives, interprets and processes student academic data such as high school grade point average, class rank and related data.
Determines appropriate admission status and associated requirements for general applicants.
Works in partnership with the Business Office in monitoring online application fee payments.
Collaborates with the One Stop office to provide student services support for new incoming and current students.
Collaborates with the CRM specialists to identify, assess, and resolve technical problems, ensuring the system's optimal performance and reliability. Through this collaboration, the position contributes to the development and implementation of strategies to enhance CRM functionalities and user experience for both staff and applicants.
Prepares and forwards application status, acceptance, and other relevant letters and emails to students. Provides necessary troubleshooting for letter generation.
Keeps written documentation of information and referral contact into the Ticketing system.
Utilizes reports to monitor and ensure data accuracy defined through state and College standards in the ERP system.
Monitors, interprets and provides for corrective resolutions in errors associated with applications unsuccessfully processed via the internet.
Responds to students via email, phone and provides counter assistance. Provides admission information to prospective students and general information to current students. Assists both general and selective admission students in problem solving and refers individuals to appropriate resources as needed.
Actively identifies and merges duplicate accounts within the CRM and ERP system to preserve data integrity and streamline student records management.
Assists with the training and supervision of temporary staff, student aides and cross training of other college personnel.
Assists in the proactive monitoring of office supply inventory.
Purges student files on an annual basis.
Performs related duties as assigned.
Qualifications
Education: High school graduate or equivalent with minimum 45 wpm keyboarding skills. Associates degree preferred.
Experience: Two years general office experience. Customer service, record-keeping experience and familiarity with Microsoft Office required.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.