Automotive Service Advisor

Harnish Auto Family is a company that appeals to everyone. We respect and value our employees and understand that culture makes a difference. It is important to us, and we take the time to address concerns and create solutions because we are a family company. Harnish Auto Family is proactive and creates a safe, fun and satisfying workplace to excel and enhance your career. We are looking for motivated professionals who possess a great attitude. This is a FAST PACED work environment.

What to Expect at Harnish Auto Family:

• Competitive pay plan with opportunity for bonuses! $60-$120K per year opportunity
• Benefits: Medical, Dental, Vision and Life Insurance
• 401(k) with matching
• Paid Time Off & Holidays
• Employee Discount Program
• Career-based training programs
• Opportunities for career advancement
• Work with team of highly trained technicians

Responsibilities - Service Advisor:

• Work with customer and technician to identify required services using vehicle's service history
• Advise customers on necessary/suggested services and costs
• Notify customer of any special advertised services to take advantage of
• Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
• Address customer's questions and needs promptly and professionally
• Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been completed as scheduled
• Review results of customer satisfaction surveys with service manager
• Establish long-term positive relationships with customers
• Meet the dealership's standards for repair/order production

Qualifications/Requirements - Service Advisor:

• Experience is preferred but not required
• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Able to pass a drug screening and background check
• Must be at least 18 years old
• Valid driver's license with acceptable driving record

We are an equal opportunity employer and prohibit discrimination/harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.