SUMMARY OF POSITION. The General Manager is accountable for the management and operations of. the restaurant, ensuring that team members are hospitality focused, people. focused and are performing their job duties and meeting expectations in all. areas of their job description. The. General Manager reports to the District Manager for the area and supervises. Assistant Managers, Shift Leaders and Team Members. The General Manager. operates the re...
. . . . The Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee’s. restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE’s Core Values. The AGM assists in. ensuring compliance with company standards in all areas of operations including product preparation and delivery. customer service, facilities maintenance, and financial accountability. This role acco...
. . . . The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities. and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and. supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job. responsibilities and meeting expectations in all areas of their job description. . ESSE...
. . . . The essential functions of the Crew Person position are denoted below in the following key areas. TOTAL GUEST SATISFACTION. Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. . Follows all Guest service guidelines and procedures. takes the appropriate action to ensure all Guest receive. “SUPERSTAR Service.”. Works assigned station(s) accurately and productively. cleans and stocks t...
