At Hanna Interpreting Services, we deliver more than just words.

Are you passionate about cultivating a thriving workplace culture, driving organizational excellence, and enabling teams to achieve their full potential? If so, we have an exciting opportunity for you to join our leadership team as a People Operations Manager!

In 13 years, Hanna has grown from a start-up company to an industry leader in the interpretation and translation space. We were recently listed as a ‘Top 100 Language Service Provider in the World’ by Nimdzi Insights, Slator.com, and CSA Research. We also received nominations for “Best Overall Company,” “Best Customer Service,” and “Best Community Impact” in the 2023 BizX Awards. Our journey has only begun!

We are seeking a People Operations Managers to further our mission of creating a world where communication knows no boundaries!

Who is Hanna?

Hanna Interpreting Services LLC is a comprehensive language services provider offering in-person, video, over-the-phone, and written options for translation, interpretation, ADA remediation, transcription, language assessments, voice over, and website localization.

Founded in 2010 by Jennifer Hanna and Tom Elias Hanna, Hanna boasts a team of over 65 employees, has served 1 million non-English speakers in 200 languages, and consistently supports the local community through various outreach initiatives.

We’re renowned for our unmatched service delivery. Our diverse clientele knows they can count on us for their varied language service needs, making their jobs easier.

Role Summary:

As the People Operations Manager, you'll be instrumental in fostering a positive work environment and ensuring that our HR, Finance, Admin, IT, and Learning and Engagement Departments operate efficiently and harmoniously.

Why Join Hanna?

• Impactful Work: Play a pivotal role in shaping the future of our company, directly influencing our growth and workplace culture.
• Collaborative Environment: Work alongside a dedicated team of professionals committed to achieving excellence.
• Professional Growth: Access to continuous learning opportunities and resources to further your professional development.
• Dynamic Role: No two days are the same, ensuring that you're always faced with exciting challenges and opportunities to make a difference.

Responsibilities - Our People Operations Manager will:

• Spearhead company initiatives and partner with leadership to implement best practices company-wide.
• Create and implement all operational employment policies and operational processes.
• Lead HRIS and support for team-members.
• Partner with leadership to drive company culture, launch scalable processes, and consolidate policies.
• Brainstorm new workplace initiatives prioritizing team-member growth, productivity, and development.
• Drive candidate recruitment cycle and recruiting process, manages all hiring and onboarding / offboarding initiatives.
• Implement and manage all tools for performance management, team-member engagement, time off, payroll and benefits administration.Implement human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health, and welfare benefits, training and development, records management, safety and health, succession planning, team-member relations and retention, compliance, and labor relations; completing personnel transactions.
• Assist with payroll processing and providing functional support for incentive programs.
• Champion collaborative cross-functional relationships with Recruiting, Payroll/Accounting, Finance, other teams, and hiring managers to ensure the successful onboarding and offboarding of new team-members and vendors.
• Develop human resources solutions by collecting and analyzing information; recommending courses of action.
• Prepare executive and management reports by collecting, analyzing, and summarizing data and trends.
• Improve manager and team-member performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counseling managers and team-members.
• Complete special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.
• Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Improve department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

If you’re the People Operations Manager we’re looking for, YOU…

• Love the idea of providing a service that people desperately need, by solving the language barrier to help humans connect
• Have a hands-on, "get things done" mentality. You thrive in a fast paced, small company environment
• Are warm and friendly, and find it easy to talk to strangers
• Are looking for a long-term position, with lots of opportunity for growth
• Want to work in an upbeat, positive environment, where you can develop great relationships with your fellow team members and management

Additional requirements:

• You've done this before—you have experience in a high-growth startup environment with constant change as your companion; 5 years of experience working as a People Partner, HR Manager, HR Program Manager or similar role
• Strong values with a clear inner core of purpose-driven leadership.
• Strong problem solving, reporting and analytical skills. Skilled in Microsoft Excel, PowerPoint, and Word
• Knowledge of HRIS and payroll systems
• Demonstrated ability to research and analyze problems at a senior level, providing feedback, guidance, and direction.
• A clear understanding of Human Resources practices and legal requirements.
• Working knowledge of the critical components of a successful HR department including employment law, performance management, resolving conflict, having difficult conversations, team-member engagement, training, maintaining team-member files, and managing operational budgets.
• Clear, strong verbal communication and consulting skills. Demonstrated ability to work at the senior leadership level.
• Well-developed writing and presentation skills. Demonstrated ability to communicate clearly across all levels of an organization.
• Discretion, sensitivity, and confidentiality. Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information.
• Professional service firm experience is strongly preferred.
• Must possess a Bachelor’s Degree with demonstrated ability to understand the language of business. SPHR or other HR certification preferred.

If that describes you, Hanna Interpreting Services may be the perfect fit for you!

Compensation:

• $70,000 - $84,000 annual base salary

Benefits:

• Health Insurance
• Vision & Dental
• Life Insurance
• 401k w/ 4% match
• Vacation time
• Sick Leave
• Paid Holidays
• Paid Half-Day on birthdays
• Lunch provided on birthdays
• Lunch provided for onsite staff every Friday

Equal Employment Opportunity Policy:

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $70,000.00 - $84,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Spring Valley, CA 91977: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Spring Valley, CA 91977