**Sales and Support Specialist**

Online Marketplaces Richmond, British Columbia Minimum Experience **Entry-level** BlackboxMyCar is currently looking for a hardworking and dynamic individual in the Inbound Sales and Support Specialist role.

JOB DESCRIPTION

At BlackboxMyCar, we pride ourselves in making sure each and every customer gets treated fairly and with respect. Our team is committed to offering the highest tier of pre- and post-purchase customer service everyday.

As an Inbound Sales and Support Specialist , you are the first impression for customers. You have great in-person and phone manners, and your desire to help customers can be seen through your emails and live chats. Reporting to the Senior Sales Manager, you will be working closely with our Sales and Support Team, as well as Office Support, to deliver the best service possible.

Key Responsibilities

* Greet and assist all customers via phone, email, in-person, text message and live chat

* Provide and address sales inquiries and technical support via the modes of communication above, as well as general customer service

* Input, handle and ensure customer orders, inquiries, messages, etc. are dealt with in a prompt and professional manner

* Develop and maintain relationships with current and prospective customers

* Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns

* Collaborate cross-departmentally with the Office Support & Marketing teams to ensure customer requests, orders, issues, etc. are resolved and followed up in a timely manner

* Provide and deal with RMAs, and then testing and processing them

* Respond to reviews across multiple social media channels, including Google, Facebook, Yelp and YOTPO

* Ensure your desk area always looks professional, inviting, organized and clean

* Routinely test out new dash cams and related products and writing articles on them for blogs, videos, education, etc.

* Assist the senior specialist, assistant manager and manager in other reasonably assigned duties and responsibilities

You could be a great fit if you:

* Have at least a High School diploma

* Are detail-oriented and organized

* Are great at managing your priorities in an ever-changing environment

* Work autonomously while embracing opportunities to step up and help the team, even if it is outside your job description

* Have a humility to understand and embrace different perspectives

* Arent afraid to ask questions and seek clarification (there is no dumb question)

Bonus points if you have :

* Previous experience in customer support

* A vehicle (for testing dashcams; not mandatory!)

* Experience with e-commerce platforms such as Shopify, Amazon or Ebay

ABOUT BLACKBOXMYCAR

Established in 2012, BlackboxMyCar is the largest dashcam distributor in North America dedicated to providing products and services that are nothing short of outstanding. We envision a future where every driver is protected from auto insurance fraud, careless driving, and vehicle vandalism. The entire team at BlackboxMyCar work hard every day to provide as much free information on dashcams as possible so that drivers are better educated on the importance and benefits that a dashcam can bring to everyone. And the best part is, this is just the start to how we envision creating a better future.

We offer our Team Members:

* Competitive compensation

* Health benefits for eligible staff

* Opportunities for career advancement in a fast-growing, niche market

* A fun and non-traditional work environment where creativity is celebrated

* An awesome work hard, play hard, cutting-edge team culture

* Monthly gatherings and events to connect and have fun

HOW TO APPLY

Please submit your resume and cover letter, along with your salary expectations. Being detail-oriented is of utmost importance to our team. To demonstrate that you have carefully reviewed this posting, please include the phrase *watch out for bears!* in your cover letter. We thank all applicants for their interest. Due to the volume of applications we receive, we are only able to follow up with shortlisted candidates.

BlackboxMyCar is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. BlackboxMyCar also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

Location Richmond, British Columbia Minimum Experience Entry-level