Are you a people person with a passion for hospitality? We are seeking a vibrant and courteous Front Desk Agent to join our team at Fairfield Inn & Suites in Gainesville, FL I-75. As a Front Desk Agent, you will be the warm and welcoming face of our hotel, providing exceptional customer service to our valued guests.

Responsibilities:

• Greet guests with a genuine smile and create a positive first impression upon their arrival.
• Check-in and check-out guests efficiently, ensuring a smooth and hassle-free experience.
• Handle guest inquiries, requests, and concerns promptly and professionally, resolving issues to their satisfaction.
• Provide accurate information about hotel facilities, services, and local attractions, enhancing their stay with valuable recommendations.
• Manage reservations and room assignments with attention to detail and precision.
• Process payments and maintain financial records accurately.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Uphold the highest standards of cleanliness and organization at the front desk area.
• Embrace feedback and continuously strive to improve customer satisfaction.

Requirements:

• Previous experience in a customer service role is preferred but not required.
• Outstanding communication skills with a friendly and approachable demeanor.
• Ability to remain calm and composed under pressure, resolving conflicts with diplomacy.
• Strong organizational and multitasking abilities to handle various tasks simultaneously.
• Proficiency in using FOSSE is a plus, but not required.
• Flexibility to work in shifts, including weekends and holidays.

At Fairfield Inn & Suites by Marriott, we take pride in providing our guests with exceptional service and a memorable stay. If you are a team player who thrives in a dynamic and guest-focused environment, we invite you to apply and join our family of hospitality enthusiasts.

To apply, please submit your updated resume and a cover letter expressing why you believe you'd be the perfect fit for the Front Desk Agent position. We can't wait to welcome a new friendly and professional team member aboard!

Hiring Process:

The Fairfield by Marriott offers competitive wages. Qualified applicants will be contacted by a member of management to schedule a visit to the hotel and to complete an in-person employment application along with your indeed resume followed by an interview. Due to the volume of applicants, we ask that you do not contact the hotel directly about status of your submission. Messages left for the purposes of following up on an application will not receive a response.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Morning shift
• Night shift

Work setting:

• In-person

Work Location: In person