**Must be local to come into office for 1 - 2 days of training**
With a 20-year history supporting property insurers, Hancock Claims Consultants provides a nationwide network of inspectors, contractors, and engineers who help adjusters quickly process claims. All 50 of the top 50 property insurance companies in the United States view us as a valued partner in restoring policyholders after a painful loss. We are in a high-growth mode and looking for talented, new employees to join our highly experienced, professional, and successful team. You can make a major difference in the lives of people experiencing great loss while taking your career to the next level at Hancock Claims Consultants.
Position Purpose (PARAGRAPH) To service incoming claim requests via web, email, and client interface. Provide timely and accurate support to clients. This position requires the incumbent to coordinate schedules in support of submitted claims. This candidate will have strong organizational skills as well as strong communication skills in response to incoming requests, working with both internal and external customers. Essential Duties and Responsibilities (Bullet Points)

• Process submitted claims requests via email, web, and client interface
• Record claims in accordance with organization requirements
• Ensure carrier-specific guidelines are met with accuracy and in accordance with organization standards
• Maintain organization standards and compliance with processes in support of assignments
• Provide quality support to clients and team to analyze claims
• Timely scheduling of inspections on behalf of clients
• Understand scheduling processes and workflow.
• Works with little supervision
• Manages the workload through the assigned tasks, pending, external, triage, input, inbox, verification, team manager and technician boards, eagleviews, hotel bookings, tech days off, and newly hired technicians' daily payout (ride along).
• Handles all HCC responses sent to our inbox.
• Completes CAN Network assignment requests and emails.
• Completes Claims Colony assignment requests and emails.
• Prioritizes NCT requests that come through the claim’s inbox, responds to emails in a timely manner, and creates the assignments within the NCT window.
• Monitors and responds to emails received via the main Hancock inbox.
• Monitors and responds to our communication with the field as needed.
• Pulls and completes compliances daily, based on assigned compliance.
• Handle all trip charge requests as they come through.
• Cross-trained in other HCC departments – assist in customer service based on business needs.
• Pulls and completes compliances on a daily basis, based on assigned compliance.
• Assist in training/cross-training within other areas.
• These agents are working in dispatch and contents- pricing/onsite as needed.
• Monitor the contents inbox, along with HubSpot new assignment emails, daily, per their assigned tasks.
• Develop empathetic client relationships.
• Handle field manager escalations
• Assist field managers by creating re-inspection requests as they come through and sending an email to our customer service team to schedule as a priority.
• Handles all technicians’ schedules after 5PM, and completes an end-of-day next-day report. All assignments must be in assigned status.

Qualifications (Bullet Points)

• Strong administrative skills
• Strong attention to detail
• Proficient in Microsoft Excel
• Effective time management skills, able to set priorities, multi-task, and meet deadlines.
• Detailed, organized, and able to work independently as well as with a team.
• Professional written and oral communication skills
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers

Scheduling (Bullet Points)

• Morning, Mid-day, Evening shifts
• Expect irregular/increased shift hours during catastrophic weather events 
• Business hours are from 7:00am – 9:00pm EST

Environmental Factors

• Work is performed indoors in a typical office environment, or, work is normally performed indoors in a typical office environment but may occasionally be required to perform work outdoors
• Possibility of travel to locations outside of the office environment

Physical/Mental Skills and Abilities

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 10 - 50 pounds at times.
• Hand-eye coordination, arm, hand, and finger dexterity including ability to grasp and operate equipment
• Visual acuity to use a keyboard, operate equipment, and read technical information

Benefits

• Medical, Dental Vision Insurance - CIGNA 
• Company covers 100% of Employee Only premium for Dental and Vision 
• 401 (k) Plan (Company match up to 4%)
• Company paid Life Insurance
• Company paid Long Term Disability Insurance
• Bonus (eligible after 90 days of employment)
• Paid Time Off
• Corporate Office gym facility & Personal Trainer...and more for qualified employees

Company Conformance Statement In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, independent roof inspection subcontractors and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

Disclaimer: Hancock Claims Consultants is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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