You haven't searched anything yet.
Position Summary :
A Guest Service Agent must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to make the guest experience memorable.
Ensures the highest level of guest services are provided and that our standards are always met and maintained.
Duties and Responsibilities :
Able to work a flexible schedule, be reliable and adhere to start times.
Wear proper attire and a nametag while on shift. Keep personal appearance professional.
Complete all required company and brand-specific training and / or certifications in a timely manner.
Acknowledge guests in public areas with warm friendly greetings. Use the 5 / 10 rule.
Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner.
Stay updated on events, including groups and meeting room usage, to effectively handle all foreseen situations.
Perform accurate check-ins & check-outs as well as other necessary Property Management System functions.
Answer the telephone in a timely and professional manner.
Adhere to Hotel procedures for two-way radio communication. Use hotel protocols to communicate guest issues so they can be addressed promptly with management.
Maintain clear and efficient communication and coordination with housekeeping and other departments regarding room status, including maintenance deficiencies.
Anticipate and address guests' service needs. Respond to guest requests and inquiries promptly and in a professional manner.
Attend to any guest complaints and take service recovery measures if required.
Make reservations over the phone using proper sales techniques.
Know all hotel services, features and local attractions to respond to guest inquiries accurately.
Efficiently process credit card payments following security protocols.
Responsible for maintaining and recording accurate documentation regarding registration, changes, charges, customer service logs and maintenance issues.
Follow and complete the appropriate shift checklist.
Ensure hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Maintain a safe, secure and healthy work environment by following safety and security protocols and complying with hotel policies and procedures.
Know and be able to follow the emergency procedures for the Hotel. Report accidents pertaining to guests or personal injury immediately to a supervisor.
Be knowledgeable about the hotel's marketing program, specials & packages and use sales techniques to upsell rooms to maximize revenue and occupancy levels.
Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
Follow supervisor directions and work independently with minimal supervision.
Physical, Mental and Environmental Demands :
Be able to stand for extended periods of time.
Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
Must have the manual dexterity and coordination to operate all office equipment.
Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations :
High School Diploma or GED required.
Experience in Guest Services.
Excellent communication, customer service and time management skills.
Able to organize, plan ahead and manage workload.
A team player, yet able to work independently.
Ability to work effectively in a fast-paced environment.
Computer skills, specifically Microsoft Office and use of the internet.
Last updated : 2024-04-26
Full Time
Accommodations
$27k-36k (estimate)
04/27/2024
06/21/2024
princeton.hamptoninn.com
PRINCETON, NJ
<25
2008
JOHN PARKIN
<$5M
Accommodations
The job skills required for Front desk agent include Customer Service, Guest Service, Housekeeping, Credit Card, Microsoft Office, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front desk agent positions, which can be used as a reference in future career path planning. As a Front desk agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front desk agent. You can explore the career advancement for a Front desk agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.