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Habyt is Hiring an Assistant General Manager Near Chicago, IL
About CommonCommon is a global residential manager making city living easier for renters through the thoughtful use of technology and design. Common delivers exceptional experiences for thousands of residents across coliving, microunits, and traditional apartments. Founded in 2015, they are the preferred choice for residents looking for stress-free city living from a trusted brand, and for real estate owners seeking reliable, above-market returns. It’s an exciting time to be part of Common’s team. Habyt, the biggest co-living operator in Europe and Asia, and Common, the largest co-living operator in North America, joined forces at the beginning of 2023 to create the leading global co-living company. The combined entity brings to life a next generation of living concepts operating worldwide. With locations in over 40 cities and 14 countries, across three continents, the combined entity will operate over 30,000 units that vary from co-living, studios and traditional rental apartments. To follow the latest Common news, get to know our community of residents, and learn about what it’s like to work at Common, you can follow us on Instagram, Linkedin, and Twitter. To see more open roles and hear from Common employees check out our Careers Page. About The RoleThis position will be the main point of contact for members to assist them with questions related to their life at Common. They’ll help to ensure the members have a positive experience starting from the onboarding/move-in process.This position will also be responsible for ensuring the property meets operational goals by working with onsite staff and collaborating closely with Common’s specialized teams (Sales, Maintenance, Marketing, Accounting). This role plays an invaluable role in setting the tone of every member’s experience. As a key member of Common’s team, you’ll drive leasing and property services efforts with an eye toward the home’s budgets as well as member experience. Responsibilities
Tour prospective members through our homes
Oversee and coordinate resident relations
Be the face of Common for members at the property addressing member inquiries as they come up
Handle move-in and move-out tasks
Serve as the first point of contact for all inbound member inquiries, responding to all member inquiries in a timely manner via email and phone
Coordination with cross-functional stakeholders in Maintenance, Sales, Compliance, Leasing, and Accounting
Maintain thorough product knowledge of all your properties and their competitors
Work with onsite manager on delinquencies and evictions
Work with the Member Support team and/or Resident Services Coordinator to investigate and resolve member concerns and complaints
Work with stakeholders to implement effective cost control, revenue maximization, and delinquency management systems
Recommend pricing strategy to minimize vacancy and optimize revenue
Assist in ensuring that all work orders and repair requests are processed in a timely fashion
Drive local member experience through events and member delight efforts
Walk properties daily (vacant apartments, common areas, amenities, and grounds)
Assisting in all emergency situations
Assisting central teams with all requested tasks
Other ad hoc projects may be assigned
Willingness to work a flexible schedule including weekends and holidays
Requirements
1 years experience in Property Management
1-3 years experience working in customer service, hospitality, client relations, or account management
Comfortable working with leases
Extreme level of empathy and ability to connect with people from all walks of life; ability to balance a passion for making people happy while setting expectations
Strong communication skills, both verbal and written
Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
Self-starter that’s comfortable operating in an ambiguous environment and able to make smart decisions quickly using both data and strong emotional intelligence
Experience working cross-functionally with a demonstrated ability to both give and receive constructive feedback
What We OfferCommon truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:
Paid vacation and sick time
Medical, dental, and vision insurance
FSA HSA options
Company-paid life insurance
Company-paid STD/LTD
Paid parental leave
401k plans
Additional benefits such as paid holidays, commuter transit benefits, job training development opportunities a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees' needs are being met. Common is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. NOTICE OF COLLECTION OF PERSONAL INFORMATION OF CALIFORNIA EMPLOYEES AND APPLICANTS UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)