10 customer service representative Jobs in hawthorne, ny
WMC Health is Hiring a Patient Service Representative Near Hawthorne, NY
Job Summary:
A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in and out, and acting as a liaison in reporting any patient suggestions to management.
Responsibilities:
- Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedure.
- Registers new patients and assists them in completion of necessary forms.
- Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
- Scans completed forms, identification, and insurance cards into patient documents folder.
- Schedules future appointments based on procedure type, time requirements, and provider schedules.
- Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care related calls, in accordance with triage procedures.
- Initiates, issues, and verifies patient referrals. Initiates and receives insurance authorization/pre-certifications as necessary.
- Accepts payments, issues receipts, and reconciles cash drawer daily.
- Monitor the patient flow from lobby to the exam room, making sure patients are seen in a timely manner. Communicate with patients if there are any delays/issues in patient care.
- Provide helpful assistance in anticipating and responding to the needs of all patients and family members. Remain calm under pressure and effectively deal with difficult people.
- Provides translation for non-English speaking patients, their families, and staff if bilingual.
- Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
- Accept and directs deliveries of medical/office supplies and mail.
- Perform general office duties, such as document preparation, scanning, mailing, and filing.
- Maintains a professional appearance and a clean, safe environment.
- Respects patients by recognizing their rights; maintaining confidentiality.
- Utilizes technology, including specialized software as applicable, to maximize productivity.
- Develops and maintains electronic files as necessary.
- Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
- Other duties as assigned.
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred.
Education:
High school diploma or equivalent required. Associates degree from an accredited institution preferred.
Licenses / Certifications:
Other:
Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).
About Us:
WMC Advanced Physician Services PC
Benefits:
We offer a comprehensive compensation and benefits package which includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Saving Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
Job Summary
Full Time
$46k-60k (estimate)
04/24/2024
05/10/2024
westchestermedicalcenter.org
Valhalla, New York
7,500 - 15,000
Erin Mahar
Related Companies
About WMC Health
WMC Health, founded in 1917 and headquartered in Valhalla, New York, provides healthcare services. The Company offers cancer and transplant center, nursing, imaging, obstetrics and gynecology, and radiology services.
The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
01/31/2022: Chico, CA
May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
01/18/2022: Amarillo, TX
Patient confidentiality must remain a primary concern.
01/31/2022: Sioux City, IA
Know how to feel, express and receive gratitude.
02/15/2022: Akron, OH
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
01/02/2022: Norfolk, VA
Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
