3 customer service manager n Jobs in lake forest, ca
Quinn Company CAT is Hiring a Service Supervisor Near Lake Forest, CA
Job Description
SUMMARY
Quinn is hiring a Machine Service Supervisor.
The Machine Service Supervisor will be responsible for directly managing technicians and resolving any service issues that arise on a day-to-day basis. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs. Works closely with the Service Manager and Coordinators as an internal resource to the customer.
WAGES
Starting wage will depend on experience and education.
$71, 448 - $89,075
RESPONSIBILITIES
Essential duties and responsibilities of a Machine Service Supervisor include the following. Other duties may be assigned.
•Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products.
•Manages technicians, ensuring that they are reporting to jobs in a timely fashion as communicated to the customer.
•Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support/develop business unit objectives.
•Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost.
•Ensures Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report.
•Ensure that technicians are properly trained and tooled to support current and future products.
•Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process.
•Responsible for managing service vehicles, ensuring timely maintenance and repair as well developing expectations around cleanliness and professional image.
•Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately.
•Demonstrate good communication and people skills.
•Timely response and follow-up with customers regarding equipment repair status.
•Act as interim Service Manager when Service Manager is out of the office.
•Be computer literate, functional in Microsoft Word, Excel, and PowerPoint.
•Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Service.
https://careers-quinngroup.icims.com/jobs/1136/job
QUALIFICATIONS
Associates degree in Business or Technical discipline. Three to four years related experience and/or training; or equivalent combination of education and experience. Experience to include supervisory and computer skills, and general mechanical service abilities.
Quinn is an Equal Opportunity Employer M/F/V/DV
Now in our fourth generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 22 locations from Salinas to Foothill Ranch with more than 1600 employees to serve our customers.
We are proud of the success we have built with the help of our customers, our employees and Caterpillar.
www.quinncompany.com
Company Description
Job Summary
Full Time
$74k-96k (estimate)
05/29/2024
06/11/2024
The following is the career advancement route for Service Supervisor positions, which can be used as a reference in future career path planning. As a Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Supervisor. You can explore the career advancement for a Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Supervisor job description and responsibilities
The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.
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Document task completion through daily service reports.
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Conduct regular performance evaluation of environmental service staff.
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Create and maintain environmental service staff schedule.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Supervisor jobs
At a call center for customer service, such as one employed by a large corporation, a service supervisor might be responsible for overseeing the quality of customer service provided by phone operators.
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All supervisors should be prepared to deal with a crisis.
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Deliver fast, effective resolutions.
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A supervisor sees that employees update records when they receive or release parcels and mail.
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Assisting customer service staff with duties where required.
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Step 3: View the best colleges and universities for Service Supervisor.
