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Vice President, Client Services
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locations
Arden Hills, MN - Venture Solutions, Inc.
Fort Worth, TX - Venture Solutions, Inc.
time type
Full time
posted on
Posted Yesterday
job requisition id
R20512
Your Leadership.
Our Power.
Unlimited Potential.
Taylor Corporation has big plans for the future and we need talented leaders to get us there. We power the worlds leading brands ? and our employees careers ? by unlocking potential everywhere we see it. If you love to lead, are open to new ideas and inspire the best in others, we should talk. Were passionate about our work, we believe there is always a better way, and were looking for professionals like you.
Want to be part of something powerful? Its time to look at Taylor.
Your Opportunity:
As the
Vice President of Client Services
at Venture Solutions, you will be leading a client services department of approximately 90 employees. This division provides regulatory digital communication products and services to Fortune 500 companies, primarily in the financial services, healthcare, and insurance industries.
You will be responsible to lead our continued transformation from strong partner to an advisor with our clients. You will drive organizational e?ectiveness through identifying continuous improvement opportunities in current work?ow and processes. You will lead your team to consistently deliver measurable results regarding client satisfaction, supporting year-over-year revenue & profit growth, and other performance metrics plus have some fun working in a positive and dynamic work culture, leading an incredible team.
Focus and Deliverables:
Defines business strategies by applying knowledge based on customer market.
Responsible for retention and growth of the existing client base through individual efforts and efforts of the account management team to deliver quality service.
Responsible for setting revenue and expense budgets as it relates to the strategic accounts and service cost of those accounts.
Work closely with sales, IT, and operations leadership to ensure appropriate pricing, revenue targets, and improved cost of sales as % of revenue against budgets are achieved.
Develops metrics to measure success and holds team accountable for tracking, reporting and achieving established goals.
Drives cross-functional client care and escalation processes.
Works closely with business leaders across the organization to ensure customer expectations are consistently met.
Work closely with sales to understand target markets and the skill sets needed to successfully support the markets.
Talent management and development including hiring, training, scheduling oversight, process improvement, the creation and tracking of Key Performance Indicators, leadership and execution of retention activities associated with development and mentoring.
Provide customer analysis and management reports.
Embrace the culture of continuous improvement and lean methodologies and actively leads continuous improvement initiatives.
Create and manage best practices and methodologies for successful Client Service engagements throughout the customer life-cycle.
You Must Have:
Bachelors Degree and/or 7 years of experience in an industry-related leadership role
Leadership skills ability to lead and engage in all activities required in a rapidly-changing environment focused on cost containment, revenue enhancement, and essential operating income performance
Ability to build and grow internal and external relationships and organizational agility skills are paramount
Critical thinking and strong business & financial acumen
Strong analytical skills and the ability to solve complex problems
Strong Project Management skills including the ability to effectively support crisis situations and resolve conflicts
Ability to articulate and share a vision, the transmission of optimism, and the ability to obtain input and then, share purpose-driven goals
Skilled in Customer Relationship Management software
Proven process improvement and change management skills and experience
Travel will be required, up to 20%
We Would Also Prefer:
Experience working in digital communications, especially in technology software solutions related to secure/customer communications or financial industries
Bachelors Degree in Client
Services/Relationship
Management, Business, Sales, Marketing, Finance, or related discipline
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylors family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000 employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the worlds more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity
Employer/Veterans/Disabled.
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About Us
Taylor Corporation is a dynamic, diversified company with big plans for the future and your career. Join more than a company become part of a family.
Imagine a company whose core purpose is to create opportunity and security for its employees. Thats us, thats Taylor.
If youre ready for something bigger more challenge, more variety, more pathways for professional growth we should talk. Were passionate about our work, we believe there is always a better way, and were looking for people like you.
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