PC Systems Specialist, Intermediate

Georgia State University

University Library - Digital Library Services

Atlanta, Campus

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open, and inviting educational facilities and an active online experience. As an integral part of the University community, the library welcomed more than 2 million visitors in the past year. As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance. For additional information about the Georgia State University Library, visit library.gsu.edu.

The University Library campus is seeking to hire a PC Systems Specialist, Intermediate on a full-time basis at our Atlanta campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

• Troubleshoots and maintains computer hardware. Uses software imaging and software deployment tools to install and update OS and applications on Windows and Mac computers. Documents the maintenance conducted on hardware and software. Participates in the annual computer cycle refresh program for the library. Provides technical support for audio/video and other specialized hardware as needed (e.g. classroom A/V, Virtual Reality rooms, Multimedia Production rooms, etc.)
• Provides technical support for users of Windows and Mac computers throughout the library. Responds to help desk tickets. Creates service requests with vendors on the repair of in-warranty computer hardware. Trains and advises faculty and staff users on new hardware and/or software.
• Maintains and updates custom configurations on Library specialty applications such as self-checkout machines, Pharos release, and quick print stations, ALMA staff printer configurations, visitor management system(s), etc .
• Hires, trains, and supervises student assistants.
• Consults on hardware and software selection in support of new initiatives and emerging technologies introduced into the library environment. Interacts with campus technology staff, as well as external vendors, to maintain product and system knowledge.

Benefits :

The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision, and other benefits, as well as retirement plan options.

Key Benefits :

• USG Mandatory Retirement:
• Teacher Retirement System
• TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6% and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and a 2% multiplier. Employees are vested after 10 years of service.

See the retirement comparison chart for more information.

Tuition Assistance Program (TAP)

Full-time employees enrolled in a USG degree program may earn their degrees for free.

Find the TAP details here.

Minimum Requirements:

• Bachelor's degree and two years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Knowledge of computer maintenance, installation, troubleshooting, practices, and equipment.
• Knowledge of Windows and Mac workstations.
• Ability to communicate effectively and work well in a team environment.
• Ability to multi-task and use independent judgment.

To be fully considered for this position all candidates must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover Letter
• Three professional references

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