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IT Helpdesk Level 1 Support
Department: IT
Compensation: $18/hr starting ($19 after successful 90 day probation period)
Level: Associate
Duties:
- React and troubleshoot incidents with PC, Mac, iOS, Android devices
- Maintain/troubleshoot onsite network equipment
- Maintain/troubleshoot onsite WMS system
- Maintain and update the accurate inventory of all company assets
- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference
- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)
- Escalate issues to the Level 2, Level 3 Support
- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)
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PBwdy91nLA
Full Time
$55k-67k (estimate)
06/11/2024
06/27/2024