GovCIO is currently hiring for a ServiceNow Senior Systems Administratorto join our team in support of the operations and maintenance of a government IT application. This position will be located in Arlington, VAand will be a remote/hybridposition. This position will work closely with end users, customers, and a cross-functional technical team to ensure the smooth operations and maintenance of the application.

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.
• Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.
• Prepares or ensures that appropriate documentation exists, including operational instructions.
• Writes or modifies basic scripts to resolve performance problems and automate administration tasks.
• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Designs, builds, customizes, and enhances the application and provides support to the user community and customer through understanding application requirements

*pending contract award

High School with 9 years (or commensurate experience)
Required Skills and Experience

• Proven experience as a System Administrator, Network Administrator or similar role
• Strong attention to detail
• Experience in a customer-facing role, working closely with customers and a cross-functional technical team
• Proficiency with ticketing systems (ServiceNow)
• Strong critical-thinking and analytical skills
• Strong communication skills
• Top Secret w/ SCI clearance required

Preferred Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or similar field of study
• Strong critical-thinking an analytical skills
• ServiceNow experience a plus
• Excellent communication and interpersonal skills
• Desire to work in a small, cross-functional technical team environment

• Clearance Required: Top Secret w/SCI

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.