Job Details
Job Location
Greenway Ford - Orlando, FL
Position Type
Full Time
Greenway Ford is a renowned automotive dealership and service center committed to providing exceptional customer service, fostering teamwork, ensuring guest satisfaction, and driving continuous business growth. With a focus on excellence, we take pride in being a large-volume, progressive service center that values both our customers and our team members. We are currently seeking a dynamic and customer-focused individual to join our team as a Service Advisor. As a Service Advisor at Greenway Ford, you will play a crucial role in ensuring a seamless service experience for our valued guest. This position is ideal for someone who thrives in a fast-paced environment, values teamwork, and is dedicated to delivering top-notch service.
Responsibilities:

• Greet guest and assess their service needs with a focus on providing excellent guest service.
• Consult with guest about their vehicle concerns and recommend appropriate services based on their needs.
• Provide accurate and detailed information to customers regarding service timelines, costs, and warranty coverage.
• Schedule service appointments and communicate effectively with the service team to ensure timely completion of work.
• Maintain strong product knowledge and stay updated on industry trends to effectively address guest inquiries.
• Collaborate with the service team to ensure efficient workflow and exceptional service delivery.
• Build and maintain strong relationships with guest to enhance their overall experience.

Qualifications:

• Previous experience in automotive service advising or a related customer service role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Knowledge of automotive systems and services.
• Customer-focused with a commitment to guest satisfaction.
• Ability to work in a team-oriented environment.

Benefits:

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance options.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Employee discounts on products and services.