RESPONSIBILITIES

• Schedules, reschedules and cancels appointments as necessary. Provides information regarding inquiries in a professional, friendly manner. Addresses patients' questions and concerns quickly and courteously
• Operates the multi-line telephone system to answer, screen and transfer calls in a high-volume phone environment
• Takes detailed messages and directs calls and messages to the appropriate recipients
• Effectively communicates with patients, physicians and other staff both within the practice and at outside facilities, providing timely, accurate, and responsive information
• Ensures efficient telephone communication
• Checks voicemails and returns patient calls within 24 hours
• Ensures proper information is documented correctly within patient charts
• Performs other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent
• Prior experience with customer service and multi-line phone, preferred
• One-year medical experience in a physician's office, preferred

SKILLS

• Excellent oral and written communication skills
• Familiarity with Medical Terminology and Electronic Medical Records
• Ability to identify problems and seek appropriate guidance
• Ability to maintain confidentiality
• Ability to use good reasoning and judgment and react calmly in emergency situations
• Ability to establish and maintain effective working relationships with patients, medical providers, coworkers and public
• Basic computer skills

Grandview Medical Center, a 434-bed regional referral center and tertiary-care facility, is located in Birmingham, AL., and is accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Grandview Medical Center offers programs and services in all medical and surgical areas, including Cardiology, Oncology, Neurology, Women's Health, Mental Health, Digestive Diseases, Orthopedics, Physical Medicine and Rehab, Sports Medicine and Emergency Care. There are more than 600 physicians on the Grandview medical staff representing 30 specialties and subspecialties. The hospital has been named an accredited program for Metabolic and Bariatric surgery by ASMBS & ACS as well as an accredited chest pain center.Grandview Medical Center provides equal employment opportunity to all employees and applicants for employment regardless of any individual's race, color, religion, sex, sexual orientation, gender identity, national origin, age, citizenship, military status, disability, genetic information or any other protected class status in accordance with applicable federal, state, and local laws.